Or is it? One free ringtone could result in an unexpectedly high mobile phone bill.
Before sending that text message ask yourself these questions:
Does my phone work with this service? – Not all handsets are compatible and you may still be charged for the message or messages even if you do not receive the ringtone.
Will I end up with a subscription service I do not want? - Check if the free ringtone comes with a paid subscription service.
How much will it cost? – Mobile extras are usually charged at a premium rate.
How do I stop the service? – Some consumers have found that this can be difficult, or are not aware that sending a "stop" message may be charged at a premium rate.
Do I know who the trader is? – This is useful if you are having difficulties with the service.
Have I read all the terms and conditions? - This will help to avoid any unpleasant surprises.
If you are not happy with the service you can complain
Contact the trader first.
If you are not happy with the trader’s answer you can lodge a complaint with the ACCC Infocentre on 1300 302 502 or the Office of Fair Trading in your State or Territory.
