Auzshare is a new national fair trading notifications system. A database has been created to combat fraudulent practices against consumers by improving information sharing between participating agencies concerned with consumer protection in Australia. The database is available to all offices of fair trading across Australia as well as the ACCC. It allows these agencies to post alerts and complaints of a more serious nature in real time. These government agencies can use this information to investigate suspect companies and individuals, uncover new scams and spot trends in fraud.
As fraudulent traders and scammers don't respect jurisdictional boundaries, sharing complaints with other government agencies helps to keep consumers informed and safeguards their interests. Information submitted through the ACCC's online complaint form may be used by other consumer protection law enforcement agencies. The information shared will not contain personal identifying information.
This information will improve the use of resources, as agencies previously had to contact each other individually to obtain the required complaint information. It will also lead to more effective law enforcement by facilitating early warnings on emerging trends, quicker identification and allow for a coordinated response to unlawful activities by traders.
Agencies will more easily be able to identify an increase in complaints about a particular trader or new type of scam and respond appropriately as they will have immediate access to current key data from agencies all over the country.
The database is primarily designed to protect consumers. However, it will allow for a more level playing field for business through faster detection of competitors gaining advantage in the marketplace through unlawful tactics.
Agencies involved are:
Australian Competition and Consumer Commission
Queensland Office of Fair Trading
Consumer Affairs Victoria
Western Australia Consumer and Employment Protection
Australian Capital Territory Office of Fair Trading
