Competition & consumer issues in Australia’s car rental industry
12th April 2005
Conference
2nd Australian Rental Vehicle Industry Convention & Trade Show 2005
Summary
It is unrealistic to think most consumers have the capacity to ‘comb’ through small print contracts at the rental desk. Accordingly any pitfalls are not evident until an accident occurs. Consumers are oblivious that contracts empower operators, at their sole discretion, to deduct amounts of up to thousands of dollars from the renter’s credit card for alleged damage.
