The ACCC's Airport quality of service monitoring guideline was issued in October 2008. The guideline sets out the ACCC’s approach to airport quality of service monitoring and the information requirements under the Airports Act 1996 and Airport Regulations 1997. The guideline applies from the 2008-09 financial year.
The statement of reasons to the October 2008 guideline document provides explanation of the ACCC decisions made in revising the guideline.
*Please note that on 20 June 2009, the Airports Regulations were amended by the Australian Government. This resulted in some changes to the names of the aspects of airport services and facilities, and amendments to matters about which airport operators are required to keep records. However, the actual aspects monitored and the information requested by the ACCC in relation to the quality of services and facilities for the 2008-09, 2009-10 and 2010-11 financial years remain unchanged from the previous years. Therefore, the guideline should still be used to assist with the completion of the airport quality of service monitoring template for 2010-11.
Airport quality of service monitoring template
The ACCC has prepared a spreadsheet template for the entry of quality of service monitoring data by airport operators in accordance with the guideline. The ACCC has also prepared spreadsheet templates for surveying airlines and border agencies on airport quality of service.
The attached spreadsheet templates apply to the 2010-11 financial year and incorporate the effects of the changes to the Airports Regulations that came into effect on 20 June 2009.
