Airport quality of service monitoring guideline and templates
Review of airport quality of service monitoring
The ACCC is currently undertaking a review of its airport quality of service monitoring program and guideline, which will apply to Brisbane, Melbourne (Tullamarine), Perth and Sydney (Kingsford Smith) airports. The review will allow the ACCC to consider whether the effects of changes in technology, market conditions, users' expectations, industry structure and other factors are adequately captured under the current approach.
The ACCC's review is a consultative process and interested parties are invited to provide input into the review process at a number of stages. To facilitate the first round of consultations, the ACCC released a discussion paper in November 2012. Interested parties were invited to make written submissions to the issues raised in the discussion paper and any other matter relevant to the ACCC's review of quality of service monitoring. The link below contains a copy of the ACCC's discussion paper and submissions received.
Interested parties will be given an opportunity to provide comments on the draft Airport quality of service monitoring guideline, when it is released in early 2013. Submissions received in response to the discussion paper and the draft guideline will inform the ACCC's approach to quality of service monitoring. It is anticipated that the outcome of the ACCC review, which is due to conclude in June 2013, will result in update to the ACCC's Airport quality of service monitoring guideline.
The ACCC's Airport quality of service monitoring guideline was issued in October 2008. The guideline set out the ACCC's approach to airport quality of service monitoring and the information requirements under the Airports Act 1996 and Airport Regulations 1997. As noted above, the ACCC is currently undertaking a review of the guideline, which will result in a revised guideline being issued by 30 June 2013. The current guideline, accompanying statement of reasons and information on its development are available below.
The ACCC has prepared a spreadsheet template for the entry of quality of service monitoring data by airport operators in accordance with the guideline. The ACCC has also prepared spreadsheet templates for surveying airlines and border agencies on airport quality of service. The attached templates apply to the 2010-11 financial year.
