The Airport quality of service monitoring guideline was issued in October 2008. The guideline outlines the ACCC’s approach to and information requirements for the monitoring of airport quality of service. The guideline applies from the 2008–09 financial year.
The statement of reasons to the October 2008 guideline document provides explanation of the ACCC decisions made in revising the guideline.
*Please note that on 20 June 2009, the Airports Regulations 1997 were amended by the Australian Government. This resulted in some changes to the names of the aspects of airport services and facilities, and amendments to matters about which airport operators are required to keep records. However, the actual aspects monitored and the information requested by the ACCC in relation to quality of service for the 2008–09 financial year remains unchanged from the previous year. Therefore the guideline should still be used to assist with the completion of the Airport quality of service monitoring templates for 2008–09.
Quality of service monitoring templates
The attached spreadsheet templates apply to the 2008–09 financial year and incorporate the effects of the changes to the Airports Regulations 1997 that came into effect 20 June 2009.
The ACCC has prepared a spreadsheet template for the entry of quality of service monitoring data by airport operators according to the guideline. The ACCC has also prepared a spreadsheet template for surveying airlines on airport quality of service.
