The franchising and small business data provided in this summary reflects complaints and enquiries made to the ACCC from various sources and is provided as general guidance only. Upon further inves...
This publication is currently being updated.
Honest advertising and selling practices benefit small businesses and consumers alike. Enterprising small businesses should be able to prosper on the ...
The Australian Consumer Law (ACL) commenced on 1 January 2011. Under the ACL, consumers will have the same protections and expectations about business conduct no matter where they are in Australia....
On January the First 2011, the Trade Practices Act was renamed the Competition and Consumer Act. The Australian Consumer Law is contained in a schedule to the Competition and Consumer Act. Any refe...
The ACL provides all consumers with certain guarantees when they purchase goods and services. These are known as the consumer guarantees.
Consumer guarantees automatically apply regardless of any ...
Published: 4th February 2011.
Electronic:
free;
Printed:
free.
This guide provides an overview of the rules for fair sales practices.
Under the Australian Consumer Law (ACL), which is contained in a schedule to the Competition and Consumer Act 2010 (formerly ...
Published: 23rd December 2010.
Electronic:
free;
Printed:
free.
The Franchising Code of Conduct has the force of law and requires franchisors to disclose specific information about a franchise to both potential and existing franchisees. It regulates the dealing...
Published: 16th September 2011.
Electronic:
free;
Printed:
free.
This publication aims to help small businesses understand their rights and obligations under the CCA and the ACL. These include such things as providing small businesses with the authority to barga...
Published: 27th September 2012.
Electronic:
free;
Printed:
free.
To assist small business with their rights and responsibilities under the Trade Practices Act, the Australian Competition and Consumer Commission has a dedicated small business helpline.
Small business operators can speak directly to ACCC staff about small business issues by calling 1300 302 021.
