Warranty and refund obligations


FairStore: a best practice guide for stores serving remote and Indigenous communities
FairStore is a guide for owners and operators of retail stores serving Indigenous communities in rural and remote areas of Australia. This includes stores owned or operated by Indigenous communitie...
Published: 22nd December 2008. Electronic: free; Printed: free.

Warranties and refunds—a guide for consumers and business
On 1 January 2011, the Australian Consumer Law (ACL) came into effect. The ACL introduced a number of reforms, including consumer guarantees. The consumer guarantees replace the existing implied wa...
Published: 12th March 2009. Electronic: free.

Related topics on the ACCC website

Warranties and refunds online in For businesses
Refunds and remedies - counter display
The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and repla...
Published: 14th February 2012. Electronic: free; Printed: free.

Refunds and remedies - A4 poster
The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and repla...
Published: 14th February 2012. Electronic: free; Printed: free.