Warranty and refund obligations

The ACCC Small Business Program encourages small businesses to think of the Trade Practices Act 1974 as an important management tool, and compliance with the Act as part of good business practice t...

'Can I get a refund?' These five words resulted in more than 6500 calls to the ACCC Infocentre last year. Clearly, many traders and consumers are unsure of their rights when requesting a refund. T...

FairStore is a guide for owners and operators of retail stores serving Indigenous communities in rural and remote areas of Australia. This includes stores owned or operated by Indigenous communitie...

This booklet addresses warranty and refund issues relevant to consumers and businesses (including manufacturers and importers) and provides information on: a consumer's rights when they buy goo...

All consumer goods and services you buy have certain statutory warranties. These rights cannot be refused, changed or limited. This brochure explains what a warranty is and the difference between a...

Statutory warranties for services are rights you have when you purchase a service. This brochure covers what your rights are, what a service is and offers ways for you to resolve problems.

Consumers have certain statutory rights applying to all purchases. This brochure explains what these statutory rights are, as well as covering topics such as when you can ask for a refund and ...

Many traders and consumers are unsure of their rights when requesting a refund. The ACCC has made available a wall sign and desk sign to help alleviate this problem. Stores can display these signs ...

Many traders and consumers are unsure of their rights when requesting a refund. The ACCC has made available a wall sign and desk sign to help alleviate this problem. Stores can display these signs ...