Warranties, guarantees and refunds

What does it mean to be a FairStore? A FairStore helps people living in remote and Indigenous communities comply with the law and trade fairly. Important notice Please see the attached important ...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute resolu...

This issue of ACCC update is targeted at consumers. It explains how the Trade Practices Act protects consumers and what the ACCC can do to help. It examines e-commerce from the consumer's point of ...

This booklet addresses warranty and refund issues relevant to consumers and businesses (including manufacturers and importers) and provides information on: a consumer's rights when they buy goo...

Consumers have certain statutory rights applying to all purchases. This brochure explains what these statutory rights are, as well as covering topics such as when you can ask for a refund and ...

All consumer goods and services you buy have certain statutory warranties. These rights cannot be refused, changed or limited. This brochure explains what a warranty is and the difference between a...

Statutory warranties for services are rights you have when you purchase a service. This brochure covers what your rights are, what a service is and offers ways for you to resolve problems.