Consumer rights & shopping

Want to know about your consumer rights? Need more information about how businesses should act when selling you goods and services? The Trade Practices Act 1974 sets out the ground rules for ...

Poster addressing consumer issues in Indigenous communities.

Competition is the primary means of ensuring consumers get the best products for the lowest price possible. A cartel occurs when two or more businesses get together and decide not to compete agains...

This handy and concise guide is designed to help consumers understand jargon commonly used in the jewellery industry—terms like 'natural', 'man-made' and 'artificial' gemstones, 'valuat...

A poster addressing a consumer issue in Indigenous communities. In this instance, buying a motor vehicle.

This issue of ACCC update is targeted at consumers. It explains how the Trade Practices Act protects consumers and what the ACCC can do to help. It examines e-commerce from the consumer's point of ...

What does it mean to be a FairStore? A FairStore helps people living in remote and Indigenous communities comply with the law and trade fairly. Important notice Please see the attached important no...

Under s. 48 of the Trade Practices Act 1974 (the Act) resale price maintenance (RPM) is prohibited. The ACCC views RPM as a serious anti-competitive activity.

Some businesses, particularly those with mobile operators, may list multiple suburban contact numbers in the White/Yellow Pages, even though they have no physical presence in those suburbs. This is...

All consumer goods and services you buy have certain statutory warranties. These rights cannot be refused, changed or limited. This brochure explains what a warranty is and the difference between a...

Statutory warranties for services are rights you have when you purchase a service. This brochure covers what your rights are, what a service is and offers ways for you to resolve problems.

On 22 January 2008 the Assistant Treasurer and Minister for Competition Policy & Consumer Affairs requested the ACCC to hold a public inquiry into the competitiveness of retail prices for ...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute resolu...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute resolu...

More Australians are considering the environmental impacts of their purchasing decisions. As a result, businesses are increasingly making environmental claims in an attempt to differentiate themsel...

This sheet outlines the few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art.

There’s a lot more you can do on your mobile phone these days—download ringtones and music, chat, vote, check your horoscope, enter competitions, or find out sports scores. These extras usually...

Consumers have certain statutory rights applying to all purchases. This brochure explains what these statutory rights are, as well as covering topics such as when you can ask for a refund and ...

A shortage of rental property in some parts of Australia has led to prospective tenants competing strongly for available rental properties. Rent bidding has become an issue that more people looking...

Looking for a new broadband connection? Confused about claims made by internet service providers regarding broadband speed? This publication lists some useful facts and tips for the consumer.