You have legal rights when dealing with sales agents at your door. Brochure, sticker and door hanger also a Consumer guide in English and 14 other languages.
Published: August 2012. Electronic: free; Printed: free.
The Customer Framework includes the National Energy Retail Law, National Energy Retail Rules and National Energy Retail Regulations. Together, these Laws and Rules set out key protections for energ...
Published: 18th October 2012.
Electronic:
free;
Printed:
free.
Household appliances can account for up to a third of your home energy use. Using appliances incorrectly or inefficiently may cancel out the savings from purchasing energy efficient products.
Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship.
Ask your retailer for a payment plan.
By law, energy retailers must comply with a number of specific rules for these types of sales marketing. This includes restricted hours of contact, the right to change your mind at no cost and wr...
It is important to contact your retailer or distributor as quickly as possible to explain the problem and the outcome you want.
In many cases a phone call can fix your problem.
When you purchase gas and electricity from an energy retailer, you are entering a contract. Even if you move into a new property and start using electricity and gas without contacting any retaile...
A carbon price will apply to certain greenhouse emissions, with some large businesses being required to purchase carbon credits against their emissions.
Some businesses may choose to absorb additi...
The 'Repair, replace, refund' poster is available in Arabic, Chinese Simplified, Chinese Traditional, Dari, Dinka, Farsi, Greek, Italian, Khmer, Korean, Serbian, Thai, Turkish, and Vietnamese
...
The 'Repair, replace, refund' brochure is available in Arabic, Chinese Simplified, Chinese Traditional, Dari, Dinka, Farsi, Greek, Italian, Khmer, Korean, Serbian, Thai, Turkish, and...
More Australians are considering the environmental impacts of their purchasing decisions. As a result, businesses are increasingly making environmental claims in an attempt to differentiate themsel...
This is the twelfth report prepared by the Australian Competition and Consumer Commission (ACCC) in compliance with an order agreed to by the Australian Senate on 25 March 1999 and amended on 18 Se...
Published: 7th March 2011.
Electronic:
free;
Printed:
free.
The Australian Consumer Law (ACL) commenced on 1 January 2011. Under the ACL, consumers will have the same protections and expectations about business conduct no matter where they are in Australia....
This fact sheet outlines the few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art.
This publication has been updated to refer to the Co...
This issue of ACCC update is targeted at consumers. It explains how the Trade Practices Act protects consumers and what the ACCC can do to help. It examines e-commerce from the consumer's point of ...
Published: 31st July 2004.
Electronic:
free;
Printed:
free.
On 22 January 2008 the Assistant Treasurer and Minister for Competition Policy & Consumer Affairs requested the ACCC to hold a public inquiry into the competitiveness of retail prices for ...
Published: 5th August 2008.
Electronic:
free;
Printed:
$25.
