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Consumer rights publications

Eight simple rules you can use to find out when it is time to use your rights.
Published: 2nd February 2012. Electronic: free; Printed: free.

The 'Repair, replace, refund' brochure is available in Arabic, Chinese Simplified, Chinese Traditional, Dari, Dinka, Farsi, Greek, Italian, Khmer, Korean, Serbian, Thai, Turkish, and...
Published: 7th February 2012. Electronic: free.




Poster addressing consumer issues in Indigenous communities.
Published: 12th October 2006. Electronic: free.

A poster of the Consumer guarantees, repair, replace, refund initiative
Published: 2nd February 2012. Electronic: free; Printed: free.

Competition is the primary means of ensuring consumers get the best products for the lowest price possible. A cartel occurs when two or more businesses get together and decide not to compete again...
Published: 16th March 2006. Electronic: free.

This issue of ACCC update is targeted at consumers. It explains how the Trade Practices Act protects consumers and what the ACCC can do to help. It examines e-commerce from the consumer's point of ...
Published: 31st July 2004. Electronic: free; Printed: free.

Published: 4th February 2008.

On 22 January 2008 the Assistant Treasurer and Minister for Competition Policy & Consumer Affairs requested the ACCC to hold a public inquiry into the competitiveness of retail prices for ...
Published: 5th August 2008. Electronic: free; Printed: $25.

What does it mean to be a FairStore? A FairStore helps people living in remote and Indigenous communities comply with the law and trade fairly. Important notice Please see the attached important ...
Published: 6th January 2007. Electronic: free; Printed: free.

This fact sheet outlines the few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art. This publication has been updated to refer to the Co...
Published: 15th December 2010. Electronic: free.

More Australians are considering the environmental impacts of their purchasing decisions. As a result, businesses are increasingly making environmental claims in an attempt to differentiate themsel...
Published: 8th March 2011. Electronic: free.

This is the twelfth report prepared by the Australian Competition and Consumer Commission (ACCC) in compliance with an order agreed to by the Australian Senate on 25 March 1999 and amended on 18 Se...
Published: 7th March 2011. Electronic: free; Printed: free.

The Australian Consumer Law (ACL) commenced on 1 January 2011. Under the ACL, consumers will have the same protections and expectations about business conduct no matter where they are in Australia....
Published: 17th December 2010. Electronic: free; Printed: free.

The 'Repair, replace, refund' poster is available in Arabic, Chinese Simplified, Chinese Traditional, Dari, Dinka, Farsi, Greek, Italian, Khmer, Korean, Serbian, Thai, Turkish, and Vietnamese
Published: 8th February 2012.

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