Distilling salient lessons from the complaints received by the ACCC
3rd December 2004
Conference
Law & Finance Pty Ltd
Trade Practices Compliance
Sydney
Summary
Complaint handling is an important part of the ACCC’s function of ensuring compliance with the Trade Practices Act. In addition to assisting individual complainants, the ACCC relies on complaints to obtain information about standards of conduct by business. This allows the ACCC to determine its priorities in undertaking enforcement action.
