9 August 2004 undertaking in relation to its trade practices compliance program that it will:
for a period of three years, maintain and regularly review its compliance program
within 28 days, retain an independent compliance practitioner for the purpose of reviewing and further developing its compliance program
arrange for an independent audit of its compliance program to be undertaken annually for a period of three years.
American Express International, Inc.
ss. 52, 53(a) 53(c) misleading and deceptive conduct, misrepresentations
30 July 2004 undertaking in relation to the advertising of Amex’s International Airline Program (IAP) for Platinum Cardmembers.
The undertakings offered by Amex include:
writing to cardmembers who were misled and offering a refund of one year’s Platinum Card membership fee or an amount of 10 per cent of the cost of the first fare purchased under the IAP, depending upon individual circumstances
a review of Amex’s trade practices compliance program.
