Tyco Australia Pty Ltd, trading as ADT Security (ADT) has failed to perform all of its contracts with residential customers requiring annual maintenance services of the residential customers' security systems. ADT has undertaken to:
contact and provide compensation to affected customers;
continue its existing trade practices compliance program for a further 5 years and have it audited annually for the next 3 years; and
implement an Australian Standard 4269-1995 compliant complaints handling system
