Complaints and inquiriesWays to make a complaint or inquiryPhone complaints and inquiriesThe ACCC information centre is available to explain your rights and obligations under the legislation, and how we are likely to react to particular business practices. This service is available to both business and consumers and is free of charge. The Infocentre can be contacted by calling 1300 302 502 (Australian callers) The ACCC also has Carbon Price Claims Hotline: 1300 303 609, an Indigenous Infoline: 1300 303 143, a Small Business Helpline: 1300 302 021 and a Unit Pricing Hotline: 1300 746 245. For more information on making a complaint or inquiry about carbon price claims, please visit the carbon contact page. Staff are available to answer your call from 8.30am EST until 6pm WST. If they cannot help they will usually suggest the appropriate government department or agency to contact or other options that may be available. We cannot give legal advice and recommend that a solicitor is the most appropriate person from whom to seek such advice. Users who are deaf or have a hearing or speech impairment can phone through the National Relay Service:
While calls to 13 and 1300 numbers will cost you no more than a local call from a landline telephone, please be warned that calls to 13 and 1300 numbers made from a mobile telephone are often charged at a higher rate and may not be included in your mobile plan or cap. Please check with your mobile provider to make sure you understand the terms and conditions of using your mobile telephone before calling 13, 1300 or 1800 telephone numbers from a mobile telephone. Electronic complaints and inquiriesYou can make a complaint or inquiry electronically using our online forms. Please read our privacy statement before going further. The forms links will open in a new window:
There are also complaint and inquiry forms on our other websites these links will take you to the overview pages for each type of feedback:
Business areasIf you know the business area that your complaint is about you can target the feedback better by using the email addresses below to deliver the information directly to the relevant business area. Direct emails:
The Airport Group can assist with matters relating to the ACCC’s formal role in monitoring the provision of aeronautical and car parking services at certain Australian airports; potential third-party access issues at Australian airports; pricing assessments for certain regional air services at Sydney Airport; and pricing assessments for air traffic control and aviation rescue and fire-fighting services provided by Airservices Australia. For more information, please see ACCC's regulatory role in airports and aviation. For complaints and enquiries relating to airlines or other aviation matters, please contact the ACCC’s Infocentre as outlined above. International Cooperation Requests
If you are a foreign government agency and require information from the ACCC in relation to your regulatory and enforcement activities, please contact the ACCC with your request via:
Director, International Cooperation Requests
Email: international@accc.gov.au
Linking to this websiteWe are happy for people to link to content on this website see the Disclaimer and copyright page for guidance on how best to do so. Freedom of informationUnder section 15 of the FOI Act, any person is entitled to apply for access to documents in the Commission's possession. A request under the FOI Act must be:
To enable the Commission to identify the relevant document/s give as much information as possible about the document/s you are seeking. There are grounds on which access to documents may be refused. Should you proceed with your request, charges are generally payable in relation to time spent in searching for and retrieving documents, decision-making time, photocopying, postage etc. However, charges are not payable for accessing your own personal information and in all other cases the first 5 hours of decision making time is free. Charges are also not payable if the Commission does not notify you of a decision in accordance with the timeframes set out in, or as extended under, the FOI Act. If you need further information or wish to apply for access to documents under the FOI Act, please contact the FOI Officer: Freedom of Information OfficerAustralian Competition & Consumer Commission GPO Box 3131 CANBERRA ACT 2601 Ph: 02 6243 1244 Fax: 02 6243 1210 Email: foi@accc.gov.au
Please note that FOI requests made by email or facsimile are only valid if sent to the ACCC’s designated email or facsimile addresses: foi@accc.gov.au or (02) 6243 1210. You may also send or deliver an FOI request to the ACCC at one of its offices (see ACCC office addresses, faxes & phone numbers). |
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