Complete publications list

This conference is recognised as a well-established forum for discussing domestic and international competition policy and law, and for fostering cooperation and networking between competition...

The code is designed to encourage the co-location of facilities, where reasonably practicable, and promote competition by facilitating the entry of new mobile and fixed line operators. This publica...

This guide provides compliance information to operators on the water market rules and information that may be useful for drafting water delivery contracts. The water market rules require operators ...

Advice to the Australian, New South Wales, South Australian and Victorian governments On 21 June 2006 the Australian Government requested that the Australian Competition and Consumer Commission ...

Book, B5: This guide aims to help small businesses understand what unconscionable conduct is, how to identify situations where there may be a risk of being subjected to it and how to avoid tre...

Printed copies of the 1999–2000 annual report are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the 2000–01 annual report are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the 2001–02 annual report is by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the ACCC annual report 2002–03 are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the ACCC annual report 2003–04 are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the ACCC annual report 2004–05 are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the ACCC annual report 2005–06 are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the ACCC annual report 2006–07 are available by contacting the ACCC Infocentre on 1300 302 502.

Printed copies of the ACCC annual report 2007–08 are available by contacting the ACCC Infocentre on 1300 302 502.  

News and information for small business.  

News and information for small business.

News and information for small business.

News and information for small business.No printed version of this publication is available.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

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News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

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News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

ACCC budget papers are held on the Commonwealth budget website. You will find them at http://www.budget.gov.au/ 2008-2009 paper 2007-2008 paper 2006-2007 paper 2005-2006 paper 2004-2005 pa...

Free monthly newsletter about recent ACCC activities.

A newsletter for consumers and the consumer movement ACCC enters oil and petroleum industry company sites; Consumer groups meet with ACCC; Tobacco decision: ACCC investigates; ACCC alleges No-Gap r...

A newsletter for consumers and the consumer movement Fine print advertising; Tobacco industry to cough up damages; False claims made about cosmetic surgery; Spamming around—part 2; Lower software...

A newsletter for consumers and the consumer network World  consumers day; Consumers online rights; Spamming around; Consumer participation; $10 sunnies; Join the campaign—advertising;...

A newsletter for  consumers and the consumer movement Future Telstra price controls; Fair trading compliance conference—Victoria; When it just doesn’t ‘ad’ up; Termite protection; Cons...

Articles include: solarium claims, McDonald’s goodwill gesture, pyramid scams, Telstra’s line rental increase, gas transportation prices, grocery industry inquiry, fuel price variability, bean ...

A newsletter for consumers and the consumer movement Review of negligence proposals wind back consumer protections; RBA credit card reforms; From the Infocentre—Unclaimed money; Insurance custome...

A newsletter for consumers and the consumer movement Spamming around (Online bank scams); Who's paying who?; International (Mobile phones—earpieces); New consumer centre—Queensland; Product saf...

A newsletter for consumers and the consumer movement Are you getting what you paid for?; Don’t take advantage of disadvantage; Global net strengthens to combat spam; New look for bank scam; New h...

Articles include: ACCC leads sweep for health scams, ACCC opposes exemption for rural doctors, ACCC welcomes RBA’s proposal, ‘Australian owned?’ Really?, Telstra misled One.Tel customers.

A newsletter for consumers and the consumer movement Petrol prices—getting the best deal; Two-price advertising; Watch out for Copy protected CDs; Mini-cup jellies banned; What does Internet acce...

A newsletter for consumers and the consumer movement Scammers lose the lottery; Refunds—if in doubt, check this out ...; International (Crackdown on misleading travel ads across the UK); Weighing...

A newsletter for consumers and the consumer movement Christmas shopping online; Picking safe toys this Christmas; Scam awareness month; A time to reflect; Authorisation eases skill shortage; Intern...

A newsletter for consumers and the consumer movement ACCC defends the rights of Playstation owners; ACCC examines Telstra’s new Internet Pricing; When can you get a refund?; GM foods must be labe...

A newsletter for consumers and the consumer movement Health issues special edition; Consumer protection online; Internet sweep on travel claims; Health cure claims end in court; Food labelling pro...

A newsletter about consumers and the consumer movement Read before you click; After the gift giving season; Eftpos reforms; The price of electricity; Consumers safer—misleading ads

A newsletter for consumers and the consumer movement Basic bank account; Credit card reforms—the role of the ACCC; Balgee joined to ACCC petrol price-fixing case; Consumer impact of cartels; ACCC...

A newsletter for consumers and the consumer movement ACCC draft leniency policy for cartel arrangements; New Consumer Commissioner—Jennifer McNeill; ACCC chips away at region coding; Your rights...

A newsletter for consumers and the consumer movement From the Chairman; Spamming around (International lotto scams; Chain mail that promises money); International (Win for mobile phone users); Comp...

A newsletter for consumers and the consumer movement Consumers misled on plastic bags; Refunds for property buyers; Deadline for SkyBiz refunds; Full cash price disclosure; Petrol price c...

A newsletter for consumers and the consumer movement GST—where to now?; Your rights—unsolicited goods and services; From the Infocentre—Direct debit—who is in charge?; About the ACCC—merg...

A newsletter for consumers and the consumer movement 'At risk' consumers protected; Consumer professionals conference; International (United States Federal Trade Commission 'Do not call' regis...

A newsletter for consumers and the consumer movement Aboriginal-style souvenirs; Fixed line rental charges ; Spamming around…; Medibank Private misled consumers; Jail for oral contracep...

A newsletter for consumers and the consumer movement Record companies penalised $1 million; Insurance report released; ACCC runs out of patience with Telstra; Competition will lift TV efficiency; D...

A newsletter for consumers and the consumer movement World Consumer Rights Day special edition; A special day to celebrate the rights of consumers; What are headline claims?; What are consumer rig...

A newsletter for consumers and the consumer movement World Consumer Rights Day; the ACCC's other activities and consumer rights under the Trade Practices Act 1974; SOCAP conference

A newsletter for consumers and the consumer movement A special day to celebrate the rights of consumers; Internet scams ; Building an empire; Lottery scams; Is it really what it says? Software to m...

A newsletter for consumers and the consumer movement Coming to a fax machine near you…;Jack of all trades; Want to be your own boss?; 2005 International internet sweep; Going…going…gone; Resa...

A newsletter for consumers and the consumer movement Trade Practices Act review; More competition in broadband; About the ACCC—e-commerce; The International MarketingSupervision Network; Price fi...

A newsletter for consumers and the consumer movement Correction re Hospital Contributions Fund of Australia (April edit.); Two-price advertising; Spamming around; SARS questionnaire—fax scam?; Vi...

A newsletter for consumers and the consumer movement Food for thought…; The Greenstar Pyramid scheme; Telstra broadband pricing; The ACCC and the debt administrator; Paying the price for price-fi...

A newsletter for consumers and the consumer movement Internet dumping; Website credibility causes global concern; Mirror Opera House website; Harvey Norman; Pest Free Australia Pty Ltd: plug-in pes...

A newsletter for consumers and the consumer movement International (A solution for cross-border consumer complaints?); It's just not cricket; The cost of loyalty; Toys (Product safety bans and stan...

A newsletter for consumers and the consumer movement Text me baby, yeah!; Unconscionable conduct guide; Internet auctions—protect yourself!; Spam shopping; International spam action plan; Parlez-...

Articles include: Competing fairly forums: increasing support in rural Australia, cheaper funerals for WA pensioners, dial-a-job scam made redundant, ACCC questions claims of discounts and ‘inter...

A newsletter for consumers and the consumer movement Negligence review recommendations threaten consumer interests; Your new motor vehicle—what are your rights?; Company offers undertaking for su...

A newsletter for consumers and the consumer movement Hot property; International (Canada—cash voucher schemes questioned by authorities); Fitness machine not pulling its weight; Referral guide (C...

A newsletter for consumers and the consumer movement Aussie! Aussie! Aussie!; Internet auctions—consumers beware; Work at home but don’t get scammed;  ‘TV star’s amazing confessio...

Articles include: Changing mobile phone carriers (and keeping the same number), Ansett airlines, Parallel imports, Refunds for GST overcharges.

A newsletter for consumers and the consumer movement MSN—international consumer agencies combating cross-border fraud; Morgan poll finds most Australians support jail terms for anti-competitive c...

A newsletter for consumers and the consumer movement An invitation—consumer conference; When ‘free’ is not as good as it sounds; Congratulations you are a winner!; Have you been baited?; US c...

This policy deals with the ACCC's position in relation to immunity or leniency in circumstances flowing from cooperations in enforcement matters. The policy is expressed in terms of flexible guidel...

The ACCC ejournal is now produced as an online publication. Hard copy journal back issues (1 to 49) are available for $10 each.

On 8 February 2008, the Assistant Treasurer and Minister for Competition Policy and Consumer Affairs requested that the ACCC undertake an analysis of fertiliser prices, particularly the reasons for...

This is a free information service keeping subscribers informed of recent updates to the Franchising Code of Conduct.

This is a free information service keeping subscribers informed of recent updates to the Franchising Code of Conduct.

The ACCC’s immunity policy for cartel conduct was released in 2005 and superseded the ACCC’s leniency policy. The original document was updated on 26 June 2009, and the current version can be...

This ACCC Info kit for the medical profession provides simple and straightforward guidance to help doctors comply with the Trade Practices Act. Important notice Please see the attached important ...

News and information for small business.

News and information for small business.

News and information for small business.

News and information for business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for small business.

News and information for business.

These guidelines set out the factors the ACCC will consider when assessing whether to intervene in private court proceedings instituted under the Trade Practices Act.

The ACCC released its leniency policy in 2003. The leniency policy was superceded in 2005 by the ACCC immunity policy for cartel conduct. This document is for historical reference only. Impor...

DL booklet. This charter sets out the standards of service the public may expect from the ACCC and the steps they may take if these standards are not met.

Topics addressed by the ACCC in its submission to the review of the Trade Practices Act include: the introduction of criminal sanctions for cartels an effects test and cease and desist power to co...

Annual report for the year 2000-01 to the minister containing three reports: competitive safeguards; changes in the prices paid for services in Australia; and Telstra's compliance with the price co...

Annual report for the year 2001-02 to the minister containing three reports: competitive safeguards; changes in the prices paid for services in Australia; and Telstra's compliance with the price co...

Annual report for the year 2002-03 to the minister containing three reports: competitive safeguards; changes in the prices paid for services in Australia; and Telstra's compliance with the price co...

Books x 2, B5: Annual report for the year 2003-04 to the minister containing three reports: competitive safeguards; changes in the prices paid for services in Australia; and Telstra's compliance wi...

Under Part XIB, Division 11, sub-section 151CL(1) of the Trade Practices Act 1974, the Australian Competition and Consumer Commission (ACCC) is required to provide the Minister for Communications, ...

Under Part XIB, Division 11, s. 151CL(1) of the Trade Practices Act 1974, the Australian Competition and Consumer Commission (ACCC) is required to provide the Minister for Communications, Informati...

Under Part XIB, Division 11, s. 151CL(1) of the Trade Practices Act 1974, the Australian Competition and Consumer Commission (ACCC) is required to provide the Minister for Broadband, Communications...

Under Part XIB, Division 11, s. 151CL(1) of the Trade Practices Act 1974, the Australian Competition and Consumer Commission (ACCC) is required to provide the Minister for Broadband, Communications...

This serial provides all the latest news from the ACCC.

This issue of ACCC update covers issues such as the Australian Energy Regulator, fair trading in the jewellery industry, cartel policy, product safety and much more.

To stay healthy and productive, businesses need to know the rights and wrongs of business practice.

Topics covered include the TPA review, safety of products sold over the internet, price fixing and cartels, mergers, pyramid schemes, misleading advertising, the ACCC's Professions Unit and lenienc...

The health sector, including professional providers, professional associations, health funds and private hospitals, is not immune from the Trade Practices Act. ACCC Update takes a look at what the ...

Farewell Allan Fels and welcome Graeme Samuel; What we do and how we do it.

The power to ban the sale of unsafe goods and declare national consumer product standards was established in 1977 by amendments to the Trade Practices Act. The ACCC is responsible for ensuring supp...

This issue of ACCC update is targeted at consumers. It explains how the Trade Practices Act protects consumers and what the ACCC can do to help. It examines e-commerce from the consumer's point of ...

This issue looks at the history of the Trade Practices Act since it was introduced in 1974, and its profound effect on Australian business.

This issue of ACCC update contains information for consumers and businesses on what the ACCC considers to be acceptable and unacceptable pricing practices. You can subscribe to the mailing list of ...

This small business issue of ACCC update includes topics such as what small businesses should know about cartels, the ACCC's new streamlined collective bargaining processes for small business and m...

Franchising is one of the stars in Australia's booming economy, and continues to draw attention as one of the most successful ways for small businesses to compete in the marketplace. This edition...

In this edition of ACCC update we take a look at how the changes to the Trade Practices Act 1974 could affect the different corners of Australia's business community, and what is still on...

This edition of ACCC update takes a look at some of the issues heating up as we head towards the end of the year, including the petrol pricing cycle and the nation's broadband infrastruct...

Coverage of the Global Commerce Conference issues; The GST and the ACCC's role; ACCC small business program; Report from product safety forum.

This issue clarifies the legal rights and responsibilities of businesses that have websites. Businesses are often unaware of how the legal obligations of disclosure and business practice translate ...

E-businesses must be wary of being so enthusiastic about market leadership or profits that they pay insufficient attention to integrity and the law. This issue's lead story covers the growth of B2B...

This issue is primarily on how utilities reform affects consumers. However, it also looks at what is thought of as the more important aspects of consumer protection work and the matt...

This issue of ACCC update includes articles on digital radio, green claims, buying Indigenous art and groceries.

This edition of ACCC update looks at the ACCC’s recently established responsibilities in the areas of water trading and at some of the issues the ACCC is being asked to consider as it prepares to...

This edition of ACCC update explores the possible impact of the global financial crisis on Australia's long-term competitiveness and the need to respond to immediate concerns wh...

Disclaimer The Franchising Code of Conduct (the code) has recently been amended. These amendments will come into effect on 1 March 2008 and mean that some of the information within some of the...

Role and activities of the ACCC in each state and territory.

ACCCount is a quarterly report of the Australian Competition and Consumer Commission's activities. To subscribe to future issues of ACCCount select Email me if these serials are updated on ...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involveme...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involveme...

ACCCount details the ACCC's activities in the enforcement of the Trade Practices Act 1974, merger reviews, compliance actions, adjudication issues, economic regulation and international involvement...

This guideline sets out the general policy of the Australian Competition and Consumer Commission and the Australian Energy Regulator on the collection, use and disclosure of information. The purpo...

This document outlines the ACCC's approach when considering access pricing issues under Part XIC of the Trade Practices Act.

This guide is in the process of being updated. Until a new guide is issued, users should take particular care and seek confirmation from the ACCC before placing any reliance on any particular part ...

The ACCC must create and maintain several public registers under the legislation it administers: the Trade Practices Act 1974 and the Prices Surveillance Act 1983. It also maintains some 'volu...

The removal of self regulation in the advertising industry in 1997 placed a responsibility on anyone involved in advertising and promotion not to engage in misleading and deceptive conduct that bre...

This guide provides practical information to members of the jewellery industry—manufacturers, wholesalers, retailers and valuers—about their obligations under the consumer protection provi...

Honest advertising and selling practices benefit small businesses and consumers alike. Enterprising small businesses should be able to prosper on the merit of their products or services without fea...

Flyer, A4: Honest advertising and selling practices benefit small businesses and consumers alike. Enterprising small businesses should prosper on the merit of their products or services without fea...

This report presents the results of the Australian Competition and Consumer Commission's price and quality of service monitoring, financial reporting and airport car parking monitoring for Adelaide...

This report provides the results of the Australian Competition and Consumer Commission's monitoring of prices and quality of aeronautical services at Adelaide, Brisbane, Canberra, Darwin, Melbourne...

In regulating airports the ACCC reports annually on airport accounts, quality of service, prices monitoring and price cap compliance for airports that have been leased by the government—Brisbane,...

In regulating airports the ACCC reports annually on airport accounts, quality of service, prices monitoring, and price cap compliance for airports that have been leased by the government. The 2000-...

In regulating airports the ACCC reports annually on airport accounts, quality of service, prices monitoring, and price cap compliance for airports that have been leased by the government—Brisbane...

In regulating airports the ACCC reports annually on airport accounts, quality of service, prices monitoring and price cap compliance for airports that have been leased by the government. The ACCC b...

In regulating airports the ACCC reports annually on airport accounts, quality of service, prices monitoring and price cap compliance for airports that have been leased by the government—Brisbane,...

  This report provides information on the prices, costs and profits at the following seven price-monitored airports for the 2004–05 financial year: Adelaide Brisbane Canber...

This report provides information on the prices, costs and profits of the Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth and Sydney airports for 2005–06.

An overview of the Horticulture Code for participants in the horticulture industry.

An overview of the Horticulture Code for participants in the horticulture industry.

An overview of the Horticulture Code for participants in the horticulture industry.

An overview of the Horticulture Code for participants in the horticulture industry.

An overview of the Horticulture Code for participants in the horticulture industry.

An overview of the Horticulture Code for participants in the horticulture industry.

An overview of the Oilcode for fuel resellers who buy and onsell declared petroleum products in the petroleum retail industry. Fuel resellers can include distributors, retailers, franchisees, commi...

This revised information paper discusses issues relating to the operation of the competition rule and the competition notice regime set out in Part XIB of the Trade Practices Act. In particular, it...

This paper examines the relationship between intellectual property rights and the Trade Practices Act 1974 . Important notice Please see the attached important notice about changes to the Trade P...

On 22 June 2007 the ACCC made its final determination and issued its statement of reasons for an access dispute between Services Sydney Pty Limited (Services Sydney) and Sydney Water Corporation Li...

Part IIIA of the Trade Practices Act 1974 (the Act) is a key component of the regulatory framework supporting the development of a competitive environment in markets associated with the operation o...

This summary guide explains how the ACCC will exercise its dispute resolution powers under Part IIIA of the Act. In particular, it addresses the followingquestions: How does Part IIIA of the Act w...

Australia Post provides reserved and non-reserved services to Australian businesses and the public. Reserved services are those services in which Australia Post has a statutory monopoly; non-reserv...

This report presents the results of the ACCC’s analysis of Australia Post for the 2005–06 financial year to determine whether or not it is cross-subsidising from its reserved services to its no...

This report presents the results of the ACCC’s analysis of Australia Post for the 2006–07 financial year to determine whether or not it is cross-subsidising from its reserved services to its no...

This report presents the results of the ACCC’s analysis of Australia Post for the 2004–05 financial year to determine whether or not it is cross-subsidising from its reserved services to its no...

The ACCC has conducted a review of the tying of petrol discounts to grocery sales by both Coles Myer Ltd and Woolworths Limited. It found that the introduction of the shopper docket schemes has enc...

The Australian Competition and Consumer Commission (ACCC) is responsible for administering the Trade Practices Act 1974. A key objective of the Act is to prevent anti-competitive conduct and to enc...

This publication sets out the practical implications of the changes to the authorisations process for potential applicants, parties affected by a non-merger authorisation application and the A...

While dummies are designed to help comfort and settle children, they are also a potential hazard to infants and young toddlers. Poorly designed or manufactured dummies can break apart and the sm...

A mandatory standards guide summarising the requirements for babies' dummies. This guide is for suppliers.

This guide summarises the mandatory requirements for baby bath aids. It aims to increase supplier understanding of the coverage and application of the mandatory safety standard.

Brochure: Baby bath aids are not a safety device and should not be used as a substitute for adult supervision. This brochure and poster are part of an ACCC safety awareness campaign for use of baby...

Poster: Baby bath aids are not a safety device and should not be used as a substitute for adult supervision. This brochure and poster are part of an ACCC safety awareness campaign for use of baby b...

Flyer, DL: outlining important safety features to look out for before buying baby walkers.

A guide to the product safety mandatory standard for baby walkers for suppliers.

Advertising sale items and discounted goods are an excellent way of getting customers into your store. While special offers are a legitimate means of enticing consumers, there are rules for this fo...

Bait advertising generally occurs when a business advertises goods at a certain price but does not have a reasonable supply of the goods for customers to buy.

Balloon-blowing kits are subject to a consumer product safety standard that prohibits the use of the carcinogenic substance benzene. This booklet explains the standard, the responsibilities of supp...

This brochure provides information on installation and safe use of basketball rings and backboards. Basketball rings installed on home exteriors may not be able to support the player's weight...

Basketball rings installed on home exteriors may not be able to support the player's weight, making hanging or swinging on the ring extremely dangerous. Fatal and serious injuries result from falli...

Bean bags, bean bag covers and the packaging of bean bag filling are subject to a consumer product safety standard. The standard aims to protect young children from the danger of ingesting and inha...

A fact sheet explaining your franchising retail lease agreement and your rights and obligations under the Trade Practices Act and the Franchising Code of Conduct. To receive updates about t...

If you are thinking about starting a small business, franchising can offer many benefits. Franchising systems generally include a proven business model, an established brand or product, and support...

This publication stemmed from a round table of representatives from the small and large business sectors, the ACCC and the alternative dispute resolution sector. The group focused on making the bus...

Best and fairest is a training package designed to help you and your staff comply with the Trade Practices Act. This publication is currently being reviewed. Important notice Please see th...

Utility Regulators Forum discussion paper

Blind and curtain cords can pose a serious risk for babies and young children. This brochure outlines several simple steps you can take to minimise risk and keep your children safe.

Young children can strangle themselves on looped blind and curtain cords. Take these steps to keep your children safe.

Looking for a new broadband connection? Confused about claims made by internet service providers regarding broadband speed? This publication lists some useful facts and tips for the consumer.

This brochure outlines the safety features to look out for before buying a bunk bed.

All bunk beds sold in Australia must meet the mandatory consumer product safety standard for bunk beds administered by the ACCC.

This handy and concise guide is designed to help consumers understand jargon commonly used in the jewellery industry—terms like 'natural', 'man-made' and 'artificial' gemstones, 'valuat...

If you are a grower and you are thinking about getting together with other growers to negotiate the terms and conditions of a horticulture produce agreement with a trader or traders, you should rea...

Joint conference on competition law and the professions. Published proceedings $15, audio tapes $20.

The purpose of this guide is to inform businesses about their obligations under the Trade Practices Act 1974 (the Act). It examines some issues surrounding carbon offset and neutrality claims, and ...

The ACCC material on carbon offset claims is currently under review in light of the Australian Government's development of a Carbon Pollution Reduction Scheme (CPRS). The ACCC’s review of this ma...

The purpose of this guide is to provide an overview of the mandatory requirements for the care labelling of clothing and textile products for suppliers.  All suppliers—including manufacture...

A cartel exists if two or more competing businesses agree to fix prices, divide markets, rig bids for tenders or restrict output. Cartel conduct reduces competition in the market and promotes ineff...

Competition is the primary means of ensuring consumers get the best products for the lowest price possible. A cartel occurs when two or more businesses get together and decide not to compete again...

This publication is to assist procurement professionals understand cartel behaviour. It considers some steps you might take to maximise competition and save your organisation money, while also disr...

A guide for small business on how to avoid becoming involved in or a victim of cartel behaviour. Important notice Please see the attached important notice about changes to the Trade Practic...

Book, B5, 2nd edition. In addition to its principal functions under the Trade Practices Act 1974 the ACCC has responsibilities under a range of other legislation. This booklet deals with the A...

Annual report to the minister responsible for telecommunications.

A guide to the product safety mandatory standard for children's nightwear and limited daywear.

Recent changes to the Trade Practices Act 1974 have made it easier and faster for small businesses to engage in collective bargaining. This summary guide provides a brief overview of these changes ...

This forum addresses the factors to be considered by all parties to a collective bargaining arrangement. The panel discussion is hosted by Emma Alberici. Webstream: for your convenience, the forum...

This video outlines the rights and obligations of business in relation to advertising and selling and the Trade Practices Act 1974. If you need more information after viewing this video, go to the...

This video outlines what collective bargaining is and how a business can go about obtaining immunity in relation to collective bargaining. If you need more information after viewing this video, go...

This video outlines the key issues that small business face in relation to obtaining to supply and supplying other businesses/customers. If you need more information after viewing this video, go t...

This video outlines the rights and obligations of business in relation to warranties and refunds. If you need more information after viewing this video, go to the Warranties and refunds page.

This is a report to the ACCC by the Centre for Aboriginal Economic Policy Research, the Australian National University, Canberra on the implications of the Trade Practices Act for Indigenous people...

A final report on whether to declare certain ISDN services, and whether to amend declarations for the digital data access service and transmission capacity under Part XIC of the Trade Practices Act...

The Minister for Communications, Information Technology and the Arts has directed the ACCC to monitor and prepare six-monthly reports on competition in the telecommunications industry in the corpor...

B5, book. This report is for the six month period July to December 2003 and is the first in what will be a series of reports on the state of competition in the corporate segment of the business cus...

This brochure sets out the role of both the ACCC and the Australian Securities and Investments Commission in the regulation of debt collection activities.

Complementary health care products are part of an holistic approach to health, encompassing diet, lifestyle and the use of supplements. This approach has become part of mainstream health care in Au...

The purpose of the Compliance and enforcement policy is to set out the principles adopted by the  Australian Competition and Consumer Commission to achieve compliance with the law and to ...

Under the Trade Practices Act 1974 you are required to ensure that your advertising correctly represents the goods or services you are offering for sale—including its price and any other key feat...

Accurate price representations are not just good advertising practice. The Trade Practices Act 1974 requires that your advertising correctly represents the goods you are offering for sale, includin...

Competition in the computer retailing market may be cut-throat, but that’s no excuse for retailers to use unlawful, or potentially unlawful, tactics to win customers. Unfortunately, some persist ...

Many inquiries and complaints about computer gambling systems have been received by the Office of Fair Trading and the ACCC. So many in fact that computerised gambling systems are consistently one ...

Final report. In December 1992, a government working party (GWP) reported on industry’s response to the Trade Practices Commission's (TPC’s) 1991 report on the market for consumer credit insura...

Information on what the ACCC can do to help consumers in English, Arabic, Croatian, Dinka, Greek, Italian, Japanese, Khmer, Korean, Macedonian, Persian, Serbian, Spanish, Traditional Chin...

This leaflet explains how the product safety and product information provisions of the Trade Practices Act work in practice and the role of the ACCC. It also provides guidance on how supp...

Want to know about your consumer rights? Need more information about how businesses should act when selling you goods and services? The Trade Practices Act 1974 sets out the ground rules for ...

The ACCC’s container stevedoring program is undertaken under a direction from the Federal Treasurer under Part VIIA of the Trade Practices Act 1974 to monitor prices, costs and profits of co...

A report produced in response to a direction by the Federal Treasurer under s. 27A of the Prices Surveillance Act1983 to monitor prices, costs and profits of container terminal operator companies a...

The ACCC’s container stevedoring monitoring program is undertaken under a direction from the Federal Treasurer pursuant to Part VIIA of the Trade Practices Act 1974. The ACCC is required to monit...

A report produced in response to a direction by the Federal Treasurer under s. 27A of the Prices Surveillance Act to monitor prices, costs and profits of container terminal operator companies at th...

A report in response to a direction by the Federal Treasurer under s. 27A of the Prices Surveillance Act to monitor prices, costs and profits of container terminal operator companies at the ports o...

A report produced in response to a direction by the Federal Treasurer under s. 27A of the Prices Surveillance Act1983 to monitor prices, costs and profits of container terminal operator companies a...

A report in response to a direction by the Federal Treasurer under s. 27A of the Prices Surveillance Act 1983 to monitor prices, costs and profits of container terminal operator companies at the po...

A report in response to a direction by the Federal Treasurer under s. 27A of the Prices Surveillance Act 1983 to monitor prices, costs and profits of container terminal operator companies at t...

The ACCC's container stevedoring monitoring program is undertaken under a direction from the Federal Treasurer under Part VIIA of the Trade Practices Act to monitor prices, costs and profits of con...

The ACCC's container stevedoring monitoring program is undertaken under a direction from the Federal Treasurer under Part VIIA of the Trade Practices Act to monitor prices, costs and profits of con...

This guide has been prepared to help current and prospective participants in the emerging competitive market for government-funded employment services. The corporatisation of the public sector prov...

The ACCC's corporate plan sets out the commission's purpose, objectives and the key areas of focus for 2007–08.

For the ACCC, the year ahead will see a range of reforms debated and introduced, if parliament agrees, relating to the three key pillars of competition law—provisions relating to anti-competitive...

B5 booklet: Corporate trade practices compliance programs: compliance guide is for the benefit of medium to large companies implementing or updating their trade practices compliance program. It als...

This booklet explains the standard, the responsibilities of suppliers and retailers under it, and the ACCC's role in enforcing it.

Brochure: outlining what safety features to look for when buying a cot, and how to best use it.

If you make a representation about the country of origin of a product, you should read this flyer to ensure you are aware of your obligations under the Trade Practices Act. A country of origin...

Book, 50pp: The Trade Practices Amendment (Country of Origin Representations) Act 1998 provides defences (also referred to as safe harbours) to proceedings brought under ss. 52, 53(eb) and 75AZC(1)...

The ACCC and ASIC have jointly produced a consumer brochure Debt collection: your rights and responsibilities in conjunction with a guideline for collectors and creditors. This consumer brochure wi...

This study concentrates on two aspects of the networks for ATMs, credit cards and debit cards–namely, interchange fees and the conditions of entry into the industry. It also looks at the economic...

This joint ACCC and ASIC guide replaces the ACCC’s publication Debt collection and the Trade Practices Act, released in 1999. It reflects the ACCC and ASIC view of how relevant provisions of the ...

Debt collection practices in Australia: summary of stakeholder consultation summarises the major issues identified during information-gathering activities undertaken by both the Australian Competit...

A report on an inquiry into the declaration of a technology-neutral subscription television carriage service under Part XIC of the Trade Practices Act.

A report on an inquiry into the declaration of an analogue-specific subscription television broadcast carriage service under Part XIC of the Trade Practices Act.

A report to the ACCC on developments in the cinema distribution and exhibition industry. It covers industry structure, distribution behaviour, pricing, competitive impact of changes in exhibition b...

Disclosure of relevant information before entering into a business transaction assists people to make properly informed decisions. For this reason, franchisors and franchisees have rights and res...

If you supply goods or services to major retails chains, do you have a contract? Do you think your contract doesn't work in your favour? If so, keep in mind the following issues arising from s. 51A...

The Horticulture Code does not contain any specific reference to packing houses (or packing sheds). The application of the code to transactions involving packing houses will therefore be determined...

On 14 May 2007 the Australian Government implemented the Trade Practices (Horticulture Code of Conduct) Regulations 2006 (the Horticulture Code). The Horticulture Code has the force of law and...

Over the last three years, more than 100 serious accidents associated with treadmills have occurred in Australian homes. This brochure offers safety guidelines for protecting your children. 

A poster addressing a consumer issue in Indigenous communities. In this instance, buying a motor vehicle.

Poster addressing consumer issues in Indigenous communities.

The brochure, Don't take advantage of disadvantage, has been produced as part of the ACCC campaign to protect disadvantaged and vulnerable consumers. This brochure will help businesses recognise wh...

The Water Act 2007 (the Act) creates new institutional and governance arrangements to address the sustainability and management of water resources in the Murray-Darling Basin (the Basin). The Act b...

The Australian Competition and Consumer Commission has released its draft water market rules and its advice to the Minister for Climate Change and Water on the draft water market rules for public c...

The Horticulture Code of Conduct: how does it affect you? is an educational DVD presentation outlining the key features of the Horticulture Code of Conduct, including horticulture produce agre...

Elastic luggage straps are subject to a consumer product safety standard that addresses the dangers of the accidental release of a stretched strap. Many serious eye injuries have been caused by ela...

This guide was produced for the electrical industry. It explains the Trade Practices Act provisions that relate to making country of origin representations.

This is a report to Senator Alston, Minister for Communications, Information Technology and the Arts. Telecommunications regulation has contributed to many positive outcomes for consumers, inc...

A report to the Minister for Agriculture, Fisheries and Forestry examining the prices paid to farmers for livestock and the prices paid by Australian consumers for red meat.

An A4 flyer describing the  basic process of exclusive dealing notifications.

Exercise cycles are subject to a consumer product safety standard designed to reduce injury associated with their use. More specifically, it aims to reduce the incidence of injuries to the fingers,...

Book, B5: The aim of this guide is to assist businesses that are considering obtaining an exemption from the Act for certain export arrangements. It summarises information about lodging export ag...

Book, B5: The ACCC believes all small businesses associated with real estate should be fully informed about their rights and responsibilities under the Trade Practices Act 1974. Fair and ...

The medical and health sectors are characterised by a marked disparity in the amount of information available to consumers and to service providers. Individual practitioners, professional associati...

This publication summarises the guide to the Trade Practices Act for advertising and promoting of medical and health services. The medical and health sectors are characterised by a marked disparity...

The rapid growth in internet use has lead to a rise in complaints and inquiries about internet service providers (ISPs). Misleading advertising placed by ISPs may misrepresent the pr...

FairStore is a guide for owners and operators of retail stores serving Indigenous communities in rural and remote areas of Australia. This includes stores owned or operated by Indigenous communit...

What does it mean to be a FairStore? A FairStore helps people living in remote and Indigenous communities comply with the law and trade fairly. Important notice Please see the attached important ...

Fires can cause serious injury or death. Fires can also destroy your most cherished possessions and home. In Australia each year, some 70 people die as a result of fire, and probably more than 1000...

Book, B5. This guide is to help the food and beverage industry understand the provisions of the Trade Practices Act that relate to making country of origin representations. It contains information ...

This guideline provides a trade practices perspective on industry representations about its food and beverage products. It is an important industry sector, with estimated sales of $92 billion per a...

The Food labelling guide is designed to help businesses in the food and beverage industry meet their obligations under the Trade Practices Act 1974, by ensuring that their product labelling, packag...

This is an updated version of the Formal merger review process guidelines (originally published in 2006). For quick reference, the changes made to the guidelines are listed in a separate ...

A checklist to help prospective franchisees assess business opportunities before making an investment decision. For more information contact the Small business helpline on 1300 302 021.

This code is not an ACCC publication. These links to the ComLaw website are provided for your convenience and the complete code may be downloaded for or on behalf of a particular person o...

This fact sheet outlines recent changes to the Franchising Code of Conduct. For more information, please contact the ACCC Infocentre on 1300 302 502. To receive updates about the Franchising Code ...

This manual provides franchisors and master franchisees with guidance on how to comply with the Franchising Code, including minimum business conduct and disclosure requirements under the Franchisin...

This manual provides franchisors and master franchisees with guidance on how to comply with the Franchising Code, including minimum business conduct and disclosure requirements under the Franchisin...

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. The Oi...

This guide is designed to help the furnishing industry understand the provisions of the Trade Practices Act 1974 that relate to making country of origin representations. It aims to provide business...

Genetically modified organisms (GMOs) are products of genetic engineering. GMOs have had parts of their genetic material (DNA) altered in a way that does not occur naturally by mating and/or natura...

Report into price monitoring of glass containers.

This guide is to educate businesses about their obligations regarding environmental claims under the Trade Practices Act 1974. It aims to assist manufacturers, suppliers, advertisers and others to ...

An important part of the work of the ACCC during the three years from 8 July 1999 to 30 June 2002 was its oversight of pricing responses to the New Tax System changes, particularly the introduction...

If you run a small business, and are concerned about getting a fair go when dealing with your financial loans and guarantees, keep in mind the unconscionable conduct provisions in s. 51AC of t...

The ACCC has prepared this guide to help people understand the approach it takes when considering authorisation matters. It is designed to help applicants prepare applications for authorisation and...

This guideline is targeted mainly at small businesses considering whether or not participating in collective bargaining arrangements would benefit their business.

This guide has been produced to help people better understand the approach the ACCC will take when considering exclusive dealing notifications. It replaces the ACCC’s Guide to authorisation and n...

This guideline aims to help health sector professionals identify their rights and obligations under the provisions of the Trade Practices Act 1974 following the enactment of the Competition Policy ...

The ACCC and Private Health Insurance Complaints Commissioner have produced this guide, with input from major health industry insurers, to address complaints from health funds and members of health...

This guide explains how the unconscionable conduct provisions of the Trade Practices Act 1974 apply in the dealings between businesses, and between businesses and consumers. This edition ...

Book, B5: Guidelines designed to help industries improve voluntary compliance with the Trade Practices Act.

Part IIIA of the Trade Practices Act 1974 (the Act) is a key component of the regulatory framework supporting the development of a competitive environment in markets associated with the operation o...

Harbour towage declaration.

The ACCC has produced the Horticulture Code of Conduct Compliance Manual (the manual) to help all interested parties identify and understand their rights and responsibilities under the Horticulture...

A brochure and check-list on how to use a hot water bottle safely.

Hot water bottles poster.

If you make, distribute, import, sell (new or secondhand) or hire household cots then this information is important to you. On 30 June 1998 a new mandatory product safety standard covering childre...

Make your home a safe place for children. Young children love to climb and will often play on household furniture. However, climbing on furniture can place children at significant risk.

Brochure: This brochure will tell you why you need to comply, what a compliance program is, how to comply and where to get more information. Important notice Please see the attached important no...

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. If yo...

This template is intended to provide information for the International Competition Network (ICN) member competition agencies about each other’s legislation concerning hardcore cartels. At the sam...

A leaflet containing tips on what to watch out for and how to protect yourself from internet scams and spam.

In April 2000 the Minister for Financial Services and Regulation directed the ACCC, under s. 27A of the Prices Surveillance Act, to formally monitor prices, costs and profits of businesses dealing ...

Utility Regulators Forum discussion paper

This report was written in response to a request from the Hon. Joe Hockey, MP, Minister for Financial Services and Regulation on 30 August 1999 asking the ACCC to consider how international cr...

This single page, easy reference checklist is designed to assist anyone who promotes or advertises goods or services in the jewellery industry to assess their compliance with the consumer...

Utility Regulators Forum discussion paper

Australia's energy industries have been restructured dramatically since the early 1990s. This publication overviews the ACCC's work in administering access, trade practices and consumer protection ...

This magazine-style publication is one of three that explains what is happening, and the ACCC's role, in the deregulating industries of gas, electricity, aviation and telecommunications. Gas and el...

This magazine-style publication is one of three that explains what is happening, and the ACCC's role, in the deregulating industries of aviation, telecommunications, gas and electricity.

Infrastructure regulation and market reform: principles and practice (joint publication of the ACCC and the Public Utility Research Centre, University of Florida).

Public inquiry under Part XIC of the Trade Practices Act—prepared pursuant to s. 505 of the Telecommunications Act 1997.

This report examines the petroleum products declaration under the Prices Surveillance Act 1983 (which has since been repealed and replaced with a new Part VIIA in the Trade Practices Act ...

This report is of an investigation into premium increases in the general insurance industry. It was prepared by the ACCC at the direction of the Hon Joe Hockey MP, the then Minister for Financial S...

Brochure, A4: Buying and selling at internet auctions is accessible and convenient, but the anonymity of sellers has made them a vehicle for one of the most pervasive forms of fraudulence on the in...

The Australian Competition and Consumer Commission (ACCC) has released its issues paper seeking submissions on the development of bulk water charge rules. Consistent with Part 4 of the Water Act 20...

The Australian Competition and Consumer Commission (ACCC) has released its issues paper seeking submissions on the development of water charge rules for fees and charges payable to irrigation infra...

This booklet provides information to help you make sure your child's nursery is a safe place.

This DVD offers advice on what to look for when shopping for nursery furniture, as well as helpful tips on how to safely use the products to keep your baby from harm. It includes an introduction b...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute resolu...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute resolu...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute reso...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute res...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute res...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute resolu...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute reso...

This guide sets out: your rights as a consumer the steps you should take if you want to resolve a dispute with a business the ACCC's role and contact details other agencies and dispute res...

A report on the declaration of an unconditioned local loop service, local PSTN originating and terminating services, and a local carriage service under Part XIC of the Trade Practices Act 1974.

Beware of any claims telling you that you have won the lottery, sweepstakes or a prize. You cannot win money or a prize in a lottery unless you have entered it yourself or someone you know has ente...

Disputes are non-productive, costly and damaging. This report is an invaluable guide and reference document for agencies and departments when justifying and setting up conflict management systems. ...

This paper discusses the Commission's current approach to competition issues in the commercial radio market with an emphasis on issues of market definition.

The Federal Government discussion paper on media reform issued in March 2006 indicated that the ACCC would be asked to articulate its proposed approach to media mergers, with a particular focus on ...

Medical indemnity insurance is a form of liability insurance that indemnifies medical practitioners for financial loss arising from actions brought against them as a result of the performance of th...

Medical indemnity insurance is a form of liability insurance that indemnifies medical practitioners for financial loss arising from actions brought against them as a result of the performance of th...

In October 2002 the Prime Minister announced that the ACCC would monitor medical indemnity premiums to assess whether they are actuarially and commercially justified. This is the first of three mon...

In October 2002 the Prime Minister announced that the ACCC would monitor medical indemnity premiums to assess whether they are actuarially and commercially justified. This is the second of thr...

Medical indemnity insurance is a form of liability insurance that indemnifies medical practitioners for financial loss arising from actions brought against them as a result of the performance of th...

This report examines insurance premiums set by the five current suppliers of medical indemnity insurance for private medical practitioners to assess whether they are actuarially and comme...

This publication outlines the ACCC administration and enforcement policy for dealing with mergers under the Trade Practices Act. It includes the factors the ACCC considers relevant including author...

This publication outlines the analytical and evaluative framework applied by the ACCC when reviewing mergers under the Trade Practices Act. It provides guidance on the factors the ACCC considers re...

The Merger Review Process Guidelines (the process guidelines) supplement the Merger Guidelines 1999 by providing a reliable, comprehensive and detailed guide to merger parties, the business co...

This fact sheet discusses some examples of false and misleading representations in the healthcare industry.

A manual produced in cooperation with Job Watch and the Australian Publisher's Bureau. It has been designed to help advertising staff of newspapers, websites and other places where job advertisemen...

Money transfer scams are on the rise—watch out for all the different versions of this scam. Be very careful when someone offers you money to help transfer their funds.

The Assistant Treasurer and Minister for Competition and Consumer Affairs, the Hon. Chris Bowen MP directed the ACCC to monitor the prices, costs and profits of unleaded petrol products for a perio...

Flyer, A4: Outlines the new requirements of the revised mandatory standard for toys for children under three.

Some businesses, particularly those with mobile operators, may list multiple suburban contact numbers in the White/Yellow Pages, even though they have no physical presence in those suburbs. This is...

Transcripts of papers presented at the Network Pricing Forum held in Canberra on 11 July 1996.

Utility Regulators Forum discussion paper.

A publication of the Utility Regulators Forum that is available every March, June, September and December. Note: Issues 25 onwards are only available in electronic format. To order older issu...

Articles included in this issue are: 'Is there ar erole for urban water trading?', critical issues in regulation, and international round-up of regulatory decisions.

Economic regulation—the necessary evil; National developments; Telecommunications; Electricity; Gas; Transport Prices Oversight; National Competition Council (NCC); State developments

ACCC guideline addresses concerns about regulation of greenfields pipelines; Overview of the draft greenfields guideline; National developments; Telecommunications; Electricity; Gas; Transport Pric...

ACCC and NCC regional guide for natural gas transmission pipelines; Overview of the regional guideline; National developments; Telecommunications; Electricity; Gas; Transport Prices Oversight; Nati...

When investment is ‘lumpy’; National developments; Telecommunications; Electricity; Gas; Transport NCC; State developments

The A to Z of emerging regulatory jargon; National developments; Telecommunications; Electricity; Gas; Transport and prices oversight; National Competition Council (NCC); State developments  

Is the building block model based on a static, perfectly competitive market paradigm?; National developments; Telecommunications; Electricity; Gas; Transport and prices oversight; Petrol; National ...

Regulating electricity transmission—ACCC’s new approach; Electricity; Telecommunications; Electricity; Gas; Transport and prices oversight; National Competition Co...

How should we measure the quality of service provided by electricity transmission companies?; National developments; Telecommunications; Electricity; Gas; Transport and prices oversight; Natio...

How should we measure the quality of service provided by electricity transmission companies?; National developments Telecommunications; Electricity; Gas; Transport and prices oversight; National Co...

Australian Energy Regulator; National developments; Telecommunications; Gas; Electricity; Transport and prices oversight; National Competition Council (NCC); State developments

Some key principles of incentive regulation; National developments; Telecommunications; Gas; Electricity; Transport and prices oversight; National Competition Council (NCC); State developments

Incentive power and the design of regulatory regimes; National developments; Telecommunications; Transport and prices oversight; Australian Energy Regulator; ACCC activities relating to energy; Sta...

Chronic under-investment in the rail sector: is there a need for an independent railsubsidy authority?; National developments; Telecommunications; Transport and prices oversight; Australian Energy ...

ACCC regulatory conference 2006; National developments; Telecommunications; Australian Energy Regulator; ACCC activities in energy; Transport and Prices Oversight; State developments

A publication of the Utility Regulators Forum.

A publication of the Utility Regulators Forum

Articles included in this issue are: The investor behaviour puzzle; Current regulatory news; Critical issues in regulation—from the journals; International round-up of regulatory decisions; Regul...

Articles included in this issue are: Reforming Port Botany’s links with inland transport; Regulatory decisions in Australia and New Zealand; Notes on interesting decisions.

Articles include: competition in the water and wastewater industry; Notes on interesting decisions; International round-up of regulatory decisions.

A publication of the Utility Regulators Forum

Articles included in this issue are: The regulator’s challenge: providing stability while leading change; Critical issues in regulation—from the journals; Notes on interesting decisions

A publication of the Utility Regulators Forum

A publication of the Utility Regulators Forum

A publication of the Utility Regulators Forum

A publication of the Utility Regulators Forum

A publication of the Utility Regulators Forum

A publication of the Utility Regulators Forum

Non-prescription contact lenses, also known as cosmetic lenses, novelty lenses, crazy lenses, fancy lenses or fashion lenses are becoming increasingly popular. The misuse of non-prescription contac...

The manual provides participants in the downstream petroleum retail industry with guidance on how to comply with the Oilcode. It will also assist industry participants to establish a framework for ...

The DVD, hosted by ACCC commissioner John Martin, has been produced to educate industry participants in the downstream petroleum retail industry. Current and potential participants in the industry ...

Many traders and consumers are unsure of their rights when requesting a refund. The ACCC has made available a wall sign and desk sign to help alleviate this problem. Stores can display these signs ...

Many traders and consumers are unsure of their rights when requesting a refund. The ACCC has made available a wall sign and desk sign to help alleviate this problem. Stores can display these signs ...

A newsletter for the ACCC's rural and regional supporter networks.

A quarterly newsletter for the ACCC's rural and regional supporter networks.

A franchise is a specific type of business and the Franchising Code of Conduct contains rules that govern franchise arrangements. To receive updates about the Franchising Code of Conduct, please...

A revised consumer product safety standard for paper patterns for children’s nightwear and limited daywear became effective on 1 November 1999. The mandatory standard aims to reduce the risk of n...

Permanently selling your water and terminating your delivery right—a guide for irrigators about the water market rules and rules on termination fees is an introduction to the new rules affecting ...

Phishing scams are all about luring you into handing over your personal and banking details to scammers. Most work by setting up special links in the email to take you to a combination of genuine a...

The Water Act 2007 (the Act) creates new institutional and governance arrangements to address the sustainability and management of water resources in the Murray-Darling Basin (the Basin). The Act b...

For suppliers—this guide provides an overview of the mandatory requirements for children’s prams and strollers.

If you sell prams and strollers, you need to be aware of the mandatory consumer product safety standard for prams and strollers. This fact sheet outlines the requirements of the standard.

Under the Trade Practices Act 1974 you must ensure that your advertising correctly represents the product you are selling, including its price and any inclusions or exclusions. This applies equally...

Comparison, or two-price, advertising is when retailers compare their current prices to previous or future prices. It can be a powerful marketing tool and, as with all forms of advertising, must co...

This News for business discusses price fixing—one of the most misunderstood areas of trade practices law. Price fixing is collusion between businesses on the price goods and services will be sold...

This report presents the results of price monitoring by the ACCC for the seven price-monitored airports for the 2003–04 financial year. The seven price–monitored airports are: Adela...

Motor vehicle manufacturers and dealers must understand and comply with their obligations under the Trade Practices Act 1974 when making representations about price or other features or characteris...

This brochure is a guide to identifying trade practices risks in primary industries. Important notice Please see the attached important notice about changes to the Trade Practices Act 1974 t...

This report outlines the principles that the Australian Competition and Consumer Commission (ACCC) will apply when considering whether to publicly disclose information that Australia Post claims is...

Brochure: Sets out ways in which consumers, suppliers and government can contribute effectively to safe product outcomes.

An unsafe goods notice temporarily banning the supply of children's toys with a lead migration level of greater than 90 mg/kg was declared on 19 September 2007. The ban took effect immediately and ...

An unsafe goods notice banning the supply of toothpaste containing more than 0.25 per cent by weight of diethylene glycol (DEG) was declared on 3 August 2007. The ban took effect immediately.

An eighteen-month temporary ban on mini-cup jellies containing konjac was recently announced. This followed a substantial number of deaths and near deaths overseas and in Australia. The ban came in...

The mandatory consumer product safety standard specifies requirements for the design, construction, performance and labelling of vehicle jacks.

A revised consumer product safety standard for pedal bicycles became effective on 1 November 1999. Compliance with consumer product safety standards is mandatory. This means that all suppliers of p...

Brochure from the International Consumer Protection and Enforcement Network/Réseau international de contrôle et de protection des consommateurs. Consumer protection law enforcement agencies respe...

Book, B5: This is the fifth ACCC monitoring report examining costs and premiums and the effect of reforms on insurers. This report covers the full year 2004 and supersedes the fourth report dated J...

The ACCC asked several major insurers in the public liability and professional indemnity insurance sectors to provide quantitative and qualitative information on costs and premiums in their insuran...

Book, B5: This is the fourth ACCC monitoring report in a series of four. This report updates a subset of information in the first three reports by including an additional six months of data fr...

This is the second of four ACCC monitoring reports. This report updates a subset of information in the first report by including an additional six months of data from insurers and examines costs an...

This is the third of four ACCC monitoring reports. This report updates a subset of information in the first two reports by including an additional six months of data from insurers for the year endi...

This reports presents the results of the ACCC's quality of service monitoring at the seven price-monitored airports—Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth and Sydney—for 2003–04.

This reports presents the results of the ACCC's quality of service monitoring at the seven price-monitored airports—Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth and Sydney—for 2004–05.

This reports presents the results of the ACCC's quality of service monitoring at the seven price-monitored airports—Adelaide, Brisbane, Canberra, Darwin, Melbourne, Perth and Sydney—for 2005–06.

Fair business practices are smart business practices. When a business gets away with breaking trade practices law they gain an unfair advantage over their competitors. The role of the ACCC is to en...

In early March 2001 the government asked the ACCC to examine the feasibility of placing limitations on petrol and diesel retail price fluctuations throughout Australia. As part of the consultatio...

There are a few circumstances only when a refusal to deal is made illegal by the Trade Practices Act. These are dealt with in this leaflet. In general, businesses may decide for themselves with who...

Businesses of all sizes often complain to the ACCC that manufacturers, wholesalers or distributors have refused to supply them with goods and services, believing the Trade Practices Act gives them ...

This report fulfils the ACCC's regulatory reporting role for the phase II airports: Adelaide, Alice Springs, Canberra, Coolangatta, Darwin, Hobart, Launceston and Townsville. The ACCC reports on pr...

This report fulfils the ACCC's regulatory reporting role for the phase II airports: Adelaide, Alice Springs, Canberra, Coolangatta, Darwin, Hobart, Launceston and Townsville. The ACCC reports on pr...

This report fulfils the ACCC's regulatory reporting role for the phase II airports: Adelaide, Alice Springs, Canberra, Coolangatta, Darwin, Hobart, Launceston and Townsville. The ACCC reports on pr...

This report fulfils the ACCC's regulatory reporting role for the phase II airports: Adelaide, Alice Springs, Canberra, Coolangatta, Darwin, Hobart, Launceston and Townsville. The ACCC reports on pr...

This is the seventh report prepared by the Australian Competition and Consumer Commission (ACCC) in compliance with an order agreed to by the Australian Senate on 25 March 1999 and amended on 18 Se...

On 22 January 2008 the Assistant Treasurer and Minister for Competition Policy & Consumer Affairs requested the ACCC to hold a public inquiry into the competitiveness of retail prices for ...

This report on retail price movements across Australia summarises the findings of the sixth major price collection, conducted in the first two weeks of February 2001. Survey results reflect NT...

Annual report to Minister responsible for telecommunications.

This report examines movements in the prices of unleaded petrol, diesel and automotive LPG in the first three months of the New Tax System.

This report is the sixth report prepared by the Australian Competition and Consumer Commission (ACCC) in compliance with an order agreed to by the Australian Senate on 25 March 1999 and amended on ...

This report aims to provide the ACCC with an evaluation of the 1999 Report of the AMWAC Orthopaedic Surgery Workforce Working Party, which assesses the adequacy of the current size of the...

This report presents recommendations on procedures and methods that should be used by AMWAC (Australian Medical Workforce Advisory Committee) in undertaking reviews of medical workforce groups. The...

This is the tenth report prepared by the Australian Competition and Consumer Commission in compliance with an order agreed to by the Australian Senate on 25 March 1999 and amended on 18 September 2...

The Australian Senate requires the ACCC to report on any anti-competitive or other practices by health funds or providers which reduce the extent of health cover for consumers and increase their ou...

The Australian Senate requires the ACCC to report on any anti-competitive or other practices by health funds or providers which reduce the extent of health cover for consumers and increase their ou...

This is the ninth report prepared by the Australian Competition and Consumer Commission (ACCC) in compliance with an order agreed to by the Australian Senate on 25 March 1999 and amended on 18 Sept...

A Baird Committee recommendation was that the ACCC be empowered, in association with a proposed mandatory code of conduct, to address the ‘general principle of like terms for like customers’. T...

In April 2002 the ACCC was asked to review the financial and corporate differences between friendly society dispensaries (FSDs) and pharmacist-owned community pharmacies and whether the differences...

Under s. 48 of the Trade Practices Act 1974 (the Act) resale price maintenance (RPM) is prohibited. The ACCC views RPM as a serious anti-competitive activity.

In February 2007 the Federal Court of Australia ordered the highest ever penalty for resale price maintenance (RPM) against the cosmetics company, Jurlique.  

Setting prices is one of the most important decisions that business owners can make. Set them too low and you won’t make enough profit to stay in business, but set them too high and you could see...

The Franchising Code of Conduct is a mandatory code that regulates the conduct of parties to a franchising agreement in their dealings with one another. In any business, disputes are a fact of...

Report to the Australian Senate on the tobacco industry.

This annual publication covers various rights and responsibilities of retailers under the Trade Practices Act.

Lay-bys—top 10 tips; GST pricing information; To refund or not to refund; The Australian Retailers Association; How much are your customers worth?; Consumer friendly websites;How to advertise and...

Unwanted gifts—What are my obligations?; Retail relationships on the improve; Dealing with the complaining customer; The Australian Retailers Association; When is a sale really a sale?; Introduci...

Advertising and selling Christmas fairly; TPA amendments assist retail tenants; Are you giving your customers the correct change?; Sorry, didn’t you read the fine print?; Farewell Franklins; Prod...

Compliance training goes online; Reading the fine print; New product safety bans and standards; Refunds; Warranties and conditions—what do really mean; Settling your selling price; Don't be an ea...

Compliance training goes online; Reading the fine print; New product safety bans and standards; Refunds; Warranties and conditions—what do really mean; Settling your selling price; Don't be an ea...

Electricity bills; Retailers face the music after false was/now advertising; Made in Timbuktu can be a selling point; Retail grocery code of conduct; Acceptance of credit cards by merchants

RRP—recommended or required?; Seller beware!; ‘I want a refund’ ; Unconscionable conduct; Debt collection

Refusal to deal; Sales and advertising; ACCC small business publications; Do you have to give refunds?; The price is right; Hiring staff?

Warranties—in a nutshell; Statutory conditions, warranties and refunds;ACCC small business publications;Warranty and refund signs; New vehicle warranties and servicing

Refusal to deal; What can you do if a business refuses to supply you? Resale price maintenance; Proposed changes to the law; Do I have to give a refund?; Common advertising pitfalls

Brochure: This is a guide to help retailers avoid engaging in any conduct when dealing with consumers, and in some cases businesses, that is misleading or deceptive.

This is a joint review by the Australian Competition and Consumer Commission and the Australian Workforce Officials Committee (AHWOC). It examines issues of mutual concern to specialist medical col...

On 24 November 2004 the ACCC released a discussion paper aimed at raising some of the issues faced by the ACCC in the first 18 months of the leniency policy’s operation and seeking comments on ho...

On 15 October 2001, the Prime Minister announced that there would be an independent review of the competition provisions of the Trade Practices Act 1974 and their administration. The Committee's r...

The ACCC is pleased to release its revised policy for the application of immunity in relation to cartel conduct. The policy has been created to provide greater certainty for immunity applicants so ...

This guideline looks at the likely effects of the Trade Practices Act 1974 (and in particular the competitive conduct rules in Part IV) on rural producers in their business dealings with ...

Toys are an important part of childhood, helping children learn and develop, as well as entertaining them. Unfortunately, some toys can be dangerous. Poorly constructed toys or toys that are inappr...

Scams target small business. They rely on the fact that you’re very busy and will give them the information they ask for without thinking about it. It’s often not until the bill comes in that a...

On 27 March 2002 the ACCC was asked by Senator the Hon Ian Campbell, Parliamentary Secretary to the Treasurer, to update the Commission’s March 2002 Insurance industry market pricing review. Thi...

First released in 2003, Section 155 of the Trade Practices Act, has been reprinted. Please contact the Infocentre on 1300 302 502 for more information.

This guide explains the approach and process the ACCC will adopt in determining which services are airport services under s. 192 of the Airports Act.

Section 87B of the Trade Practices Act gives the ACCC power to accept written undertakings and enables these undertakings to be enforced by the Federal Court. Section 87B is an important compliance...

An ACCC submission to the Senate Economics Legislation Committee inquiry into the price of petrol in Australia, providing information on several issues in the petroleum industry to explain the...

On May 14 2007 the Australian Government implemented the Trade Practices (Horticulture Code of Conduct) Regulations 2006 (the Horticulture Code). Not all agreements between industry participants wi...

This brochure is a guide to identifying trade practices risks in service industries. Important notice Please see the attached important notice about changes to the Trade Practices Act 1974 that a...

Rights and obligations when trading over the internet—an ACCC survey of the top 1000 Australian consumer websites.

Book, B5: The ACCC Small Business Program encourages small businesses to think of the Trade Practices Act 1974 as an important management tool, and compliance with the Act as part of good business ...

The Small business guide to trade practices compliance programs is designed to promote awareness of trade practices compliance issues in the small business sector and offer guidance to small busine...

Sports arbitrage, sports betting, sports wagering, sports tipping or sports trading are terms often used to promote sport investment scams. This fact sheet explains how these schemes work and the t...

The 2008 edition of the State of the energy market report provides a comprehensive overview of Australia's electricity and natural gas markets. It supplements the more technical reports the AER pub...

Report on an inquiry into the supply of steel mill products and the need for prices surveillance.

The ACCC has for many years authorised small business collective bargaining arrangements—allowing bargaining groups to form in diverse industries ranging from chicken growing, dairy farming ...

In December 2006 the Treasurer announced that the Productivity Commission would undertake an inquiry into Australia's consumer policy framework and its administration. The ACCC welcomes this review...

The Trade Practices Act 1974 aims to enhance the welfare of Australians by promoting competition and fair trading and providing for consumer protection. This publication is a plain language de...

This report surveys price changes from 1995 to 1999 for all services included in the Telstra carrier charges—price control arrangements, notification and disallowance determination 1997—but not...

A research report prepared for the ACCC by BIS Shrapnel.

This annual report combines the Commission’s reporting requirements for the 1999–2000 financial year on competitive safeguards and Telstra’s compliance with the price control arrangements. Th...

Regulatory arrangements have been restructured to give the ACCC responsibility for competition and economic regulation of telecommunications. Technical regulation rests with the Australian Communic...

Telecommunications services—declaration provisions. A guide to the declaration provisions of part XIC of the Trade Practices Act. This guide sets out the regime under which providers of carriage ...

Telecommunications carriers and carriage service providers are prohibited from engaging in anti-competitive conduct, as defined by ss. 151AJ and 151AK of the Trade Practices Act. This is known as t...

Report to the minister on the adequacy of Telstra's compliance with the price control arrangements that apply to it.

A report to the Minister for Broadband, Communications and the Digital Economy on the adequacy of Telstra's compliance with the price control arrangements. This report relates to the initial report...

Under s. 151CM(1)(b) of the Trade Practices Act 1974, the Australian Competition and Consumer Commission must report to the Minister for Broadband, Communications and the Digital Economy on th...

A report to the Minister for Communications, Information Technology and the Arts on the adequacy of Telstra's compliance with the price control arrangements that apply to it for the first half of t...

In response to the Reducing fuel price variability report, the Australian government requested the ACCC to continue monitoring and report back by the end of 2002 on the outcomes of the fuel pricing...

This guide was produced for the textile, clothing and footwear industries. It explains the Trade Practices Act provisions that relate to making country of origin representations.

Covers some responsibilities of businesses that market telecommunications products to consumers.

A booklet explaining some of the common terms used in telecommunications advertising and highlights things consumers should be aware of when buying telecommunications products and services.

The Franchising Code of Conduct has the force of law and requires franchisors to disclose specific information about a franchise to both potential and existing franchisees. It regulates the dealing...

A guideline that provides information to industry participants in the horticulture industry about the Horticulture Code.

A guideline that provides information to industry participants in the horticulture industry about the Horticulture Code.

A guideline that provides information to industry participants in the horticulture industry about the Horticulture Code.

A guideline that provides information to industry participants in the horticulture industry about the Horticulture Code.

A guideline that provides information to industry participants in the horticulture industry about the Horticulture Code.

A guideline that provides information to industry participants in the horticulture industry about the Horticulture Code.

The guide offers comprehensive information for industry participants in the downstream petroleum retail industry and aims aim to provide participants with a guide to their rights and responsibiliti...

Since 1984, the United States Consumer Product Safety Commission (CPSC) has received reports of over 275 young children drowning in buckets. There are many bucket drowning reported each year around...

Report for the ACCC by the Allen Consulting Group, addressing competitive advantages and disadvantages arising from the principle of mutuality. Other factors considered include capital raising abil...

The little black book of scams highlights a variety of popular scams that regularly target Australian consumers and small business in areas such as fake lotteries, internet shopping, mobile phone...

This project was undertaken to evaluate competition law enforcement from 1988 to 1998. It integrates summaries of the theoretical bases for compliance, enforcement and punishment with trade pr...

This double-sided A4 fact sheet provides a brief overview of the Trade Practices Act 1974. The objective of the Act is to enhance the welfare of Australians by promoting competition and fair tradin...

Brochure: This is a guide to buying safe toys for children—what to look for and what to avoid.

Book, 30pp: This guide is designed to help the toy industry understand the provisions of the Trade Practices Act 1974 that relate to making country of origin representations. It provides businesses...

Part XI investigation into whether agreement should be deregistered.

A checklist for small business highlighting the main things you should do and watch out for before buying or joining a business. Important notice Please see the attached important notice about ch...

Transforming your irrigation right and maintaining water delivery—a guide for irrigators about the water market rules is an introduction to the new rules affecting irrigators that choose to (a) t...

This guide summarises the mandatory requirements for the supply of trolley jacks. Suppliers are responsible for ensuring their trolley jacks meet the mandatory safety standard.

It is the nature of business that there is almost always a power imbalance in commercial transactions. However, the law requires that bargaining be fair. Important notice Please see the attached ...

Negotiation with other businesses and consumers is a part of being in business—and crucial to maintaining robust, competitive markets.

Negotiating with commercial acquirers of art (dealers) is a part of being an artist or running an art centre. The process of negotiation is essential for a competitive art industry. However, the n...

Petrol prices are of great concern to many Australians. This booklet provides consumers with an understanding of petrol pricing in Australia by presenting answers to some frequently asked questions.

Petrol prices are of great concern to many Australians. This brochure provides consumers with an understanding of petrol pricing in Australia by presenting answers to some frequently asked questions.

This booklet explains what grocery retailers need to know about unit pricing, including: whether they are required to comply with the unit pricing code how they should display unit pricing uni...

This pamphlet provides information to help grocery retailers quickly work out whether they are affected by the unit pricing code.

You don't have to fall far off a ladder to be seriously injured: 1–2 metres can be enough. At least 83 Australians, mainly men, have died after falling from a ladder over the past five years. T...

You don't have to fall far off a ladder to be seriously injured: 1–2 metres can be enough. At least 83 Australians, mainly men, have died after falling from a ladder over the past five years. T...

This booklet addresses warranty and refund issues relevant to consumers and businesses (including manufacturers and importers) and provides information on: a consumer's rights when they buy goo...

'Can I get a refund?' These five words resulted in more than 6500 calls to the ACCC Infocentre last year. Clearly, many traders and consumers are unsure of their rights when requesting a refund. T...

This publication will help brokers and exchanges understand their fair trading obligations under the TPA when dealing with irrigators.

The ACCC has released its draft advice on water infrastructure charge rules and is now seeking submissions. This draft advice presents the ACCC’s proposed water charge rules for irrigation infras...

The Australian Competition and Consumer Commission (ACCC) has released its position paper seeking submissions on the development of bulk water charge rules. The paper presents the ACCC’s prelimin...

The Water Act 2007 (Cwlth) gave the Minister for Climate Change and Water new powers to regulate charges for water planning and water management activities in the Murray–Darling Basin. Under s. 9...

The Australian Competition and Consumer Commission (ACCC) has released its issues paper seeking submissions on the development of water charge rules for water planning and management. Consistent w...

Consistent with Part 4 of the Water Act 2007, the Minister for Climate Change and Water, Senator Penny Wong, has written to the Australian Competition and Consumer Commission (ACCC) requesting advi...

The Australian Competition and Consumer Commission (ACCC) has released this issues paper seeking submissions on the development of water market rules. Consistent with Part 4 of the Water Act 2007, ...

The Australian Competition and Consumer Commission (ACCC) has released its position paper seeking submissions on the development of water market rules. Consistent with Part 4 of the Water Act 2007,...

The Australian Competition and Consumer Commission (ACCC) has released its issues paper on the development of water trading rules advice to the Murray-Darling Basin Authority (MDBA). The MDBA is r...

This publication is a comprehensive guide that will assist irrigators understand their fair trading rights when dealing with brokers and exchanges. The guide includes: tips for irrigators when...

This publication provides a short overview of your fair trading rights when using brokers and exchanges.

This fact sheet outlines the rights and obligations that should be considered before entering into an agreement to trade in horticulture produce. No printed version of this fact sheet is available....

This fact sheet outlines the rights and obligations that should be considered before entering into an agreement to trade in horticulture produce.

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. A fue...

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. Termin...

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. If the...

On 14 May 2007 the Australian Government implemented the Trade Practices (Horticulture Code of Conduct) Regulations 2006 (the Horticulture Code). The Horticulture Code has the force of law and...

Under the mandatory Horticulture Code a grower and a trader cannot trade in horticulture produce with each other unless both the grower and the trader have signed a written horticulture produce agr...

Flyer, A4. If consumers are led to believe that a souvenir is a product of Australia or is made in Australia when in fact it isn't, then the manufacturer, importer, distributor and/or retailer may ...

This booklet, incorporating the AER, explains what the Australian Competition and Consumer Commission is, how it works and how it makes its decisions. This publication is currently being updat...

If you are thinking about entering into a horticulture produce agreement and backdating the agreement as if it were entered into on or before 14 December 2006 you should read this fact sheet to mak...

'Safety alert' brochure outlining the danger of working under a vehicle that is supported by a jack.

More Australians are considering the environmental impacts of their purchasing decisions. As a result, businesses are increasingly making environmental claims in an attempt to differentiate themsel...

This sheet outlines the few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art.

This fact sheet informs you of your statutory rights—the rights that automatically apply to any consumer purchase—under the Trade Practices Act 1974 specifically for mobile phone handsets.

There’s a lot more you can do on your mobile phone these days—download ringtones and music, chat, vote, check your horoscope, enter competitions, or find out sports scores. These extras usually...

Consumers have certain statutory rights applying to all purchases. This brochure explains what these statutory rights are, as well as covering topics such as when you can ask for a refund and ...

Consumers have certain statutory rights applying to all purchases. This handy wallet card explains what these statutory rights are, as well as covering topics such as when you can ask for a refund ...

A shortage of rental property in some parts of Australia has led to prospective tenants competing strongly for available rental properties. Rent bidding has become an issue that more people looking...

All consumer goods and services you buy have certain statutory warranties. These rights cannot be refused, changed or limited. This brochure explains what a warranty is and the difference between a...

Statutory warranties for services are rights you have when you purchase a service. This brochure covers what your rights are, what a service is and offers ways for you to resolve problems.

A flyer to help you understand your rights under the Trade Practices Act when shopping over the internet.