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Welcome to the ACCC > For regulated industries > Postal services

Postal services

The ACCC has three key responsibilities in the regulation of postal services:

  • assessing price notifications for Australia Post’s reserved services
  • inquiring into disputes about the terms and conditions on which Australia Post provides bulk mail services
  • monitoring for cross-subsidy between reserved and non-reserved services.
Information about the ACCC's prices surveillance role for postal services.

Regulations made under section 32B of the Australian Postal Corporation Act allow the ACCC to inquire into disputes about the terms and conditions including price of access to Australia Post’s bulk mail services.

Information about the ACCC's role in monitoring for cross subsidy within Australia Post's services.

The ACCC may require Australia Post to keep certain records to assist it in fulfilling its roles in the regulation of postal services.

Related topics on the ACCC website

Postal services in News releases

For more information

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Postal services inquiries

Street address

General Manager
Transport and General Prices Oversight
Level 35, The Tower
Melbourne Central
360 Elizabeth Street
Melbourne VIC 3000

Postal address

GPO Box 520J
Melbourne VIC 3001

Phone and fax

Ph: (03) 9290 1800
Fax: (03) 9663 3699

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