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ACCC home > For regulated industries > Postal services

Postal services

The ACCC has three key responsibilities in the regulation of postal services:

  • assessing price notifications for Australia Post’s reserved services
  • inquiring into disputes about the terms and conditions on which Australia Post provides bulk mail services
  • monitoring for cross-subsidy between reserved and non-reserved services.
Information about the ACCC's prices surveillence role for postal services.

Regulations made under section 32B of the Australian Postal Corporation Act allow the ACCC to inquire into disputes about the terms and conditions including price of access to Australia Post’s bulk mail services.

Information about the ACCC's role in monitoring for cross subsidy within Australia Post's services.

The ACCC may require Australia Post to keep certain records to assist it in fulfilling its roles in the regulation of postal services.

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Postal services in News releases

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    Postal services inquiries

    Street address

    General Manager
    Transport and General Prices Oversight
    Level 35, The Tower
    Melbourne Central
    360 Elizabeth Street
    Melbourne VIC 3000

    Postal address

    GPO Box 520J
    Melbourne VIC 3001

    Phone and fax

    Ph: (03) 9290 1800
    Fax: (03) 9663 3699

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