As a consumer, it is really important to understand your rights. If you understand your rights, then you will feel more confident to stand up for yourself when things go wrong.
Unless you are very familiar with the law, you may be easily confused by terms like 'statutory right' or 'express warranty' or 'guarantee'. In our experience, it is not only consumers who may be confused by words like these, but also retailers, service providers and manufactures too.
You don't need to read the whole Trade Practices Act to learn about your rights as a shopper. In this section, you will find answers to some of the most commonly asked questions, such as when you are entitled to ask for a refund or exchange and what rights you have when something you buy breaks or doesn't do what it should.
If you need to know more, we have a range of brochures and fact sheets that might be helpful—check the titles of our publications in the 'for more information' at the bottom of this page.
A retailer, manufacturer or service provider is legally obliged to stand by any extra or voluntary promises it has made to you. A 'guarantee' is an example.
