Repair, replace, refund

Since 1 January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems, find out when your rights apply.

If you are on mobile device, please use the mobile version.

Checklists and tips for

• When you can use your rights
• When your rights don’t apply

• For consumers
• For businesses

As a business, find out about your obligations on

• Providing consumer guarantees
• Repair notices
• Warranties against defects

• Make an inquiry or complaint about a business that refuses to assist you with your problems
• Contact your local consumer protection agency