Infocentre

The Infocentre is a telephone and email information and complaints service for consumers and businesses. It is the initial response centre for all inquiries and complaints to the Commission on competition and consumer issues in Australia.

ACCC Infocentre staff are available to answer your call from 8.30am EST until 6pm WST.

  • ACCC Infocentre: 1300 302 502
  • ACCC Carbon Price Claims Hotline: 1300 303 609
  • ACCC Indigenous Infoline: 1300 303 143
  • ACCC Small Business Helpline: 1300 302 021
  • ACCC Unit Pricing Hotline: 1300 746 245
  • Translating and Interpreting Service for information in languages other than English: call 131 450 and ask for 1300 302 502
  • For people with hearing or speech difficulties please contact the National Relay Service on 133 677 for TTY Users or 1300 555 727 for Speak and Listen and advise that you wish to contact the ACCC on 1300 302 502.

While calls to 13 and 1300 numbers will cost you no more than a local call from a landline telephone, please be warned that calls to 13 and 1300 numbers made from a mobile telephone are often charged at a higher rate and may not be included in your mobile plan or cap.

Please check with your mobile provider to make sure you understand the terms and conditions of using your mobile telephone before calling 13, 1300 or 1800 telephone numbers from a mobile telephone.

You can also email the Infocentre via the complaint and inquiry forms.

Typical consumer issues dealt with by the Infocentre include:

  • warranty and refund issues
  • what the ACCC can and can't do for consumers
  • problems with telecommunications services
  • misleading and deceptive conduct
  • scams
  • debt collection.

To find information on these topics, see Consumer rights & shopping.

Typical business issues dealt with by the Infocentre include:

  • problems with supply
  • unfair business practices.
  • advertising
  • franchising
  • pricing issues
  • e-commerce.

To find information on these topics, see our information For businesses.

Related topics on the ACCC website

ACCC office addresses, faxes & phone numbers
Media centre in The ACCC
2007 Infocentre client satisfaction survey results
The results from the Australian Competition and Consumer Commission Infocentre client satisfaction survey which was completed during November 2007 by 409 clients from across Australia.