The Infocentre is a telephone and email information and complaints service for consumers and businesses. It is the initial response centre for all inquiries and complaints to the Commission on competition and consumer issues in Australia.
ACCC Infocentre staff are available to answer your call from 8.30am EDST until 9pm EDST.
ACCC Infocentre: 1300 302 502
ACCC Indigenous Infoline: 1300 303 143
ACCC Unit Pricing Hotline: 1300 746 245
Translating and Interpreting Service for information in languages other than English: call 131 450 and ask for 1300 302 502
TTY Service for people with hearing or speech difficulties: 1300 303 609.
While calls to 13 and 1300 numbers will cost you no more than a local call from a landline telephone, please be warned that calls to 13 and 1300 numbers made from a mobile telephone are often charged at a higher rate and may not be included in your mobile plan or cap.
Please check with your mobile provider to make sure you understand the terms and conditions of using your mobile telephone before calling 13, 1300 or 1800 telephone numbers from a mobile telephone.
The results from the Australian Competition and Consumer Commission Infocentre client satisfaction survey which was completed during November 2007 by 409 clients from across Australia.
