Help

We’ve tried to make browsing the ACCC’s web site as simple a process as possible. Information is grouped into subject areas—so you’ll find similar topics near each other. There are hyperlinks, either in the menu on the left hand side of the page (see under Main menu below) or within the text, that you can use to jump straight to a listed topic. There are also help and search functions linked to every page, to help you navigate.

The following sections tell you what type of information is on the website, and how to get there. Of course, the best way of getting to know what information is stored where is to take some time to have a look through the different web pages—especially by trying out all the hyperlinks.

• Navigation menus
• The top navigation menu
• Related documents and topics
• Other hyperlinks
• Links to other websites & contacts
• Breadcrumbs
• Can I go back to where I came from?
• Accessibility
• Searching the ACCC site
• What search results include
• Tips for searching

Navigation menus

Navigation menus are located:

• at the side of each of the internet pages
• at the bottom of each of the internet pages.

The internet home page also has Hot Topics and News on the right-hand side. Each of the area home pages also have Hot Topics listed on the page.

The main menu

The main menu changes depending on whereabouts on the site you are. Clicking on any of the links under the headings will take you directly to the listed topic. Clicking the '+' buttons next to some topics expands the menu to show you the pages below that heading. Clicking the '-' buttons collapses that part of the menu.

Related documents and topics

Related documents and topics appear within most pages on our site. For many of them they will display where they reside so that you can visit a higher level topic.

Other hyperlinks

There are hyperlinks within the text on some internet pages. Move your cursor over the page. A hand appears whenever there’s a hyperlink attached to the text. Left click the mouse to follow the hyperlink attached to the text.

Links to other websites & contacts

Our external sites are listed on the home page under 'Our sites'. Useful contacts can be found in the Consumer and Business directory.

Breadcrumbs

The internet site has 'breadcrumbs' across the top of most of the pages. Breadcrumbs show you the path you would take from the home page to reach a particular page. For example:

• ACCC home  For consumers  Making a complaint

In the example above, the most direct path to the page you are currently in is from the internet home page, through the For consuemrs area and then finally to the Making a complaint screen.

Can I go back to where I came from?

Yes, easily. There are several ways to retrace your steps.

1. Clicking the back button at the very top of the web page will take you back into the previous screen you were in. Clicking the back button once more will take you to the screen you were in before that, and so on.
2. Or you can click the down arrow beside the back button, to see a list of where you’ve been. Click on one of the titles in the list to go to that page.
3. The breadcrumbs that you created on your way to the current page are hyperlinks. You can click on any one of the breadcrumb links at any time to go back to the listed page.

Accessibility

See our accessibility page for information about how to use or access the different document types we have on the site such as Acrobat PDF and Zip files.

Searching the ACCC site

You can use the search function if you’re not sure where to go to find information. You can find the search function on the top navigation bar of any of the ACCC pages.

Searching using the navigation bar searches through information held on the site, including text in most attached documents.

What search results include

• the name of the matching content, which is a hyperlink to that content
• a summary of the content.

Tips for searching

Try to make your keywords as specific as possible, so that you can limit the number of matches returned. Note that the search field is NOT case sensitive—it does not matter whether or not you use capitals.

If the system returns too many matches, click the Back button to go back to the search page. Then try entering your keyword again with additional, more specific keywords. 

If the system returns NO matches, click the back button to go back to the search page, and check your spelling. If that doesn’t work, try entering a different term or terms.

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