Warranties and refunds—a guide for consumers and business
Date published:
12th March 2009
This booklet addresses warranty and refund issues relevant to consumers and businesses (including manufacturers and importers) and provides information on:
a consumer's rights when they buy goods and services
when consumers are entitled to a remedy, such as a refund, replacement or repair
how consumers can negotiate with businesses when something goes wrong, including a sample letter of demand
businesses’ obligations to honour statutory warranties and conditions.
