The Australian National Retailers Association (ANRA) is a key voice of Australia's retail industry. Its main role is to provide services and representation to its members on all matters impacting on the retail industry.
One of the responsibilities of of ANRA is the The Code of Practice for Computerised Checkout Systems in Supermarkets.
This code was developed to ensure that the interests of customers are protected in the operation of supermarket scanning systems. The Code is voluntary and applies to supermarkets and food stores who are signatories to it. Signatories to the Code are:
■Woolworths Supermarkets
■Coles Supermarkets
■Bi-Lo Supermarkets
■Franklins
The Code of Practice covers all scanned merchandise within a store. This includes items registered using a PLU (“Price Look Up”) number. The Code does not cover:
■Liquor products;
■Tobacco products;
■Items which do not have a bar code or PLU number; or
■Items where the shelf price is $50 or greater.
If the price displayed at the checkout or on the customer receipt is higher than the shelf price, the customer is entitled to receive that item free of charge.
For further information about the Code, or to lodge a complaint, please telephone ANRA on (02) 8249 4520 during business hours.
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