Energy Ombudsman Queensland (EOQ) is the primary dispute resolution service for Queensland's energy customers.
EOQ can offer free, fair, independent and confidential dispute resolution services to Queensland's energy customers who have not been able to resolve an issue with their energy supplier. EOQ can assist consumers with unresolved complaints about high or disputed accounts, connection and disconnection of supply, claims for damage to equipment or property, vegetation management, supply quality, extensions of supply, tarrif rates or charges and general customer service.
Cairns: Level 1, 15 Lake St
Rockhampton: Level 2, 212 Quay St
Complaints: complaints@eoq.com.au
General enquiries: info@eoq.com.au
(Please note you are about to edit information on the ACCC website not
for the website of Energy Ombudsman Queensland. If you wish to contact Energy Ombudsman Queensland
please visit the website listed above.)
