Health and Community Services Complaints Commissioner
Description
The office of the Health and Community Services Complaints Commissioner:
- helps people – service users, carers and service providers – resolve complaints about health and community services, including child protection services, when a direct approach to the service provider is either unreasonable, or has not succeeded;
- covers health and community services across the public, private and non-government sectors;
- handles complaints confidentially and impartially;
- monitors and reports complaint trends;
- makes recommendations to improve safety and quality;
- is an independent statutory officer;
- was established by the Health and Community Services Complaints Act 2004 proclaimed on 3 October 2005.
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