The Motor Vehicle Services Unit (MVSU) provides a free alternative dispute resolution process in relation to the standard and/or fair cost of motor vehicle repairs. It aims to resolve disputes between motor vehicle repairers and customers. Customers must discuss and attempt to resolve dispute with repairer before contacting MVRIC. It does not handle warranty or insurance disputes. The role of the MVRIA is to facilitate a fair and efficient motor vehicle repair industry in which repairers are appropriately equipped and trained to achieve effective and safe repairs at a reasonable cost to consumers. The MVRIA is a New South Wales Government Statutory Authority. More information can be obtained from the website of the NSW Office of Fair Trading.
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for the website of Motor Vehicle Services Unit (MVSU). If you wish to contact Motor Vehicle Services Unit (MVSU)
please visit the website listed above.)
