Office of the Mediation Advisor (Franchising) (OMA)
Description
The OMA was established in 1998 by The Office of Small Business. It provides a mediation service between franchisors and franchisees in dispute and makes sure that the dispute resolution procedures under the Franchising Code of Conduct are followed. It can provide information over the telephone, but applications for mediation assistance need to be in writing. A fee is incurred when a meeting is set up.
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