Consumer Affairs Victoria (CAV) can help consumers and businesses become aware of their rights and responsibilities as a consumer or trader, through access to: - advisory services, - public information programs, - the CAV website, and - guides and brochures written in plain English. CAV also: - registers and licenses businesses, - maintains public registers, - assists consumers in buying safe products, - monitors industry and development standards for product safety, - develops codes of practice for industry, - resolve disputes between traders and consumers by informing parties of their rights and directing them to the appropriate legal channels if required, - prosecute traders where there is evidence of a breach of the law, - draws the government's attention to marketplace issues, - assists the government to implement its legislative program. CAV runs the Estate Agents Resolution Services (EARS) which offers dedicated and free service to Victorian consumers. Consumers can obtain advice, information and dispute resolution service on real estate matters. CAV have also recently introduced a Toy and Nursery Safety Line (see below) with dedicated staff who can provide product safety updates and follow up any safety concerns you may have.
(Please note you are about to edit information on the ACCC website not
for the website of Consumer Affairs Victoria (CAV). If you wish to contact Consumer Affairs Victoria (CAV)
please visit the website listed above.)
