Energy bills, hardship programs and disconnection—your rights
Date published: 8th January 2013
Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship. There are also rules for when you can be disconnected for non payment.
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 Energy bills hardship programs and disconnection.pdf (94.7 KB) |
 Energy bills hardship programs and disconnection.docx (20.0 KB) |