Australian Energy Regulator launches Energy Made Easy website.
Published: 2 Jul, 2012
On 1 July 2012 the Australia Energy Regulator launched its new website for small energy customers, Energy Made Easy (www.energymadeeasy.gov.au).
Small energy customers nationally can visit Energy Made Easy:
Energy Made Easy has simple and easy-to-read information about a range of topical energy issues including energy efficiency, energy contracts and bills, consumer rights, and what to do if you’re having trouble paying an energy bill.
Consumers in all Australian states and territories can use the electricity usage feature to check the average amount of electricity used by similar-sized households in their area.
Small energy customers in states and territories that have commenced the National Energy Retail Law can also use the energy price comparison feature to compare all of the generally available electricity and/or gas offers in their area to check if they are on the best offer for their needs. From 1 July 2012, this feature will be available to residential and small business gas and electricity customers in the Australian Capital Territory and contestable small business electricity customers in Tasmania.
The National Energy Retail Law, which requires the AER to develop and operate an energy price comparison website, commenced on 1 July 2012.
The National Energy Retail Law also provides small energy customers with strong protections including flexible payment options, protections for customers with pre-payment meters, specific rules for energy marketing and responsibilities for energy retailers to help customers experiencing financial hardship.
Visit Energy Made Easy at www.energymadeeasy.gov.au. You can also contact Energy Made Easy on the AER Infoline - 1300 585 165.
