Referring consumer guarantees issues to your local consumer protection agency

If you have tried to work with a business to resolve issues relating to goods or services you may wish to lodge a complaint or inquiry with your local consumer protection agency listed below.

State and territory consumer protection agencies

Australian Capital Territory

ACT Office of Fair Trading (OFT)
http://www.ors.act.gov.au/community/fair_trading

Victoria

Consumer Affairs Victoria (CAV)
http://www.consumer.vic.gov.au

Western Australia

Department of Commerce (formerly Department of Consumer and Employment Protection [DOCEP]),WA
http://www.docep.wa.gov.au

New South Wales

NSW Fair Trading
http://www.fairtrading.nsw.gov.au

Northern Territory

NT Consumer Affairs
http://www.consumeraffairs.nt.gov.au

Queensland

Office of Fair Trading Queensland
http://www.fairtrading.qld.gov.au

South Australia

SA Office of Consumer and Business Services (CBS)
http://www.cbs.sa.gov.au

Tasmania

TAS Office of Fair Trading (OFT)—Consumer Affairs & Fair Trading
http://www.consumer.tas.gov.au