Referring a problem about a product or service to a dispute settlement authority

If you have tried to get a business to fix a problem, but this hasn’t worked, you may wish to lodge a claim with your local dispute settlement agency listed below.

Dispute settlement authorities

Australian Capital Territory

ACT Civil and Administrative Tribunal
http://www.acat.act.gov.au/

New South Wales

Consumer, Trader and Tenancy Tribunal
http://www.cttt.nsw.gov.au/default.html

Northern Territory

Northern Territory Magistrates Court – Local Court small claims
http://www.nt.gov.au/justice/ntmc/small_claims.shtml

Queensland

Queensland Civil and Administrative Tribunal
http://www.qcat.qld.gov.au/

South Australia

South Australia Magistrates Court – minor civil claims
http://www.courts.sa.gov.au/community/going_to_court/index1.html

Tasmania

Magistrates Court of Tasmania – minor civil claims
http://www.magistratescourt.tas.gov.au/practice_and_procedure/civil_actions/minor_civil_claims

Victoria

Victorian Civil and Administrative Tribunal
http://www.vcat.vic.gov.au/

Western Australia

The State Administrative Tribunal
http://www.sat.justice.wa.gov.au/