The Tolling Customer Ombudsman (TCO) provides a free and independent alternative dispute resolution process for customers of Breeze, CityLink, EastLink, go via, Hills M2, Roam and Roam Express.
The tolling customer ombudsman scheme has been in operation as a free and alternative dispute resolution process for eight years. It has operated in Victoria and New South Wales before entering into Queensland with the transition into flow free tolling.
The TCO has the power to make recommendations and decisions regarding a customer’s enquiry or complaint that falls within its jurisdiction. The tolling operators covered by the scheme have agreed that TCO decisions are binding on them. The TCO will refer matters outside of its jurisdiction to a tolling operator for consideration but will advise the customer on the limitation of its powers.
Importantly, customers still maintain their rights. If they are dissatisfied with a TCO’s decision they are not bound to accept it and may pursue other avenues of complaint resolution open to them.
(Please note you are about to edit information on the ACCC website not
for the website of Tolling Customer Ombudsman. If you wish to contact Tolling Customer Ombudsman
please visit the website listed above.)
