Industry ombudsmen & dispute resolution

Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution.


Airline customer advocate

Banking and insurance

Financial Ombudsman Service

Credit and Investments Ombudsman


The Building Commission

Queensland Building and Construction Commission


ACT - ACT Human Rights Commission

NSW - Ombudsman New South Wales

NT - Health and Community Services Complaints Commission

SA - Health and Community Services Complaints Commissioner

TAS - Health Complaints Commissioner Tasmania

VIC - Disability Services Commissioner

WA - Health and Disability Services Complaints Office

Energy and water

State and territory energy ombudsmen


Office of the Franchising Mediation Adviser (OFMA)

Horticulture, produce and groceries

Horticulture Mediation Adviser

Small business

Australian Small Business and Family Enterprise Ombudsman

ASBFEO Dispute Support

Office of the NSW Small Business Commissioner

Office of the South Australian Small Business Commissioner

Office of the Victorian Small Business Commissioner

Western Australian Small Business Commissioner

Oil code

Dispute Resolution Adviser (DRA)


Office of the Australian Information Commissioner


Telecommunications ombudsman

More information

Where to go for consumer help