Contact the ACCC

The ACCC Infocentre is open Monday to Friday from 8.30am to 8.00pm Australian Eastern Standard Time (AEST).

Complaints and enquiries

The following table provides some of the key ACCC contact details.

If you want to...

Then contact...

Make a general enquiry or make a consumer complaint

ACCC Infocentre: 1300 302 502
Overseas callers: +61 2 6243 1305
General enquiry form
Consumer complaint form

See also: Make a consumer complaint

Seek help as a small business or make a complaint

Small business helpline: 1300 302 021
Small business complaint form

Make a complaint about conduct related to the carbon tax repeal

Carbon complaints hotline: 1300 303 609
Carbon complaint form

Make a product safety enquiry or report an unsafe product

Product safety enquiry
Product safety complaint

See also: Mandatory product safety reports

Report a scam

Scamwatch complaint form

Seek help as an Indigenous consumer

Indigenous infoline: 1300 303 143

Contact the Media team

Telephone: 1300 138 917

Make an FOI request FOI team: 02 6243 1244
Email: foi@accc.gov.au

Contact the Australian Energy Regulator

Email: AERInquiry@aer.gov.au

See also: Energy

Apply for an authorisation

Email: adjudication@accc.gov.au

See also: Authorisations

Lodge an exclusive dealing, collective bargaining, or private disclosure of pricing information notification

Email: adjudication@accc.gov.au

See also: Notifications

Seek cartel immunity

Cartels

Seek information about unit pricing

Unit pricing hotline: 1300 746 245

Get help using this website Website feedback form

13 and 1300 number costs

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.

Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

National relay service

If you have hearing or speech difficulties, contact the national Relay Services by calling:

  • 133 677 for TTY users, or
  • 1300 555 727 for Speak and Listen and state that you want to contact the ACCC on 1300 302 502.

Translating and interpreting service

If you speak a language other than English, call 131 450 and ask for 1300 302 502.

ACCC directory

You can find the contact details for ACCC divisions and branches on the ACCC pages of the Australian Government Directory.

ACCC office locations

Adelaide office

Level 2
19 Grenfell Street
Adelaide SA 5000

GPO Box 922
Adelaide SA 5001

Ph:(08) 8213 3444
Fax: (08) 8410 4155

Brisbane office

Level 24
400 George Street
Brisbane Qld 4000

PO Box 12241
George Street Post Shop
Brisbane Qld 4003

Ph: (07) 3835 4666
Fax: (07) 3835 4653

Canberra office

23 Marcus Clarke Street
Canberra ACT 2601

GPO Box 3131
Canberra ACT 2601

Ph- general: (02) 6243 1111
Fax: (02) 6243 1199

Darwin office

Level 8 National Mutual Centre
9-11 Cavenagh St
DARWIN NT 0800

GPO Box 3056
DARWIN NT 0801

Ph - general: (08) 8946 9666
Fax: (08) 8946 9600

Hobart office

Level 3
70 Collins Street
(Cnr Collins & Argyle Streets)
Hobart Tas 7000

GPO Box 1210
Hobart Tas 7001

Ph: (03) 6215 9333
Fax: (03) 6234 7796

Melbourne office

Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000

GPO Box 520
Melbourne Vic 3001

Ph: (03) 9290 1800
Fax: (03) 9663 3699

Melbourne office of the Australian Energy Regulator

Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000

GPO Box 520
Melbourne Vic 3001

Ph: (03) 9290 1444
Fax: (03) 9290 1457

Perth office

3rd floor, East Point Plaza
233 Adelaide Terrace
Perth WA 6000

PO Box 6381
East Perth WA 6892

Ph: (08) 9325 0600
Fax: (08) 9325 5976

Sydney office

Level 20
175 Pitt Street
Sydney NSW 2000

GPO Box 3648
Sydney NSW 2001

Ph: (02) 9230 9133
Fax: (02) 9223 1092

Townsville office

Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810

PO Box 2016
Townsville Qld 4810

Ph: (07) 4729 2666
Fax: (07) 4721 1538