Contact the ACCC
The ACCC Infocentre is open Monday to Friday from 8.30am to 6.00pm Australia-wide.
Complaints and enquiries
The following table provides some of the key ACCC contact details.
|
If you want to... |
Then contact... |
|---|---|
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Make a general enquiry or make a consumer complaint |
ACCC Infocentre: 1300 302 502 See also: Make a consumer complaint |
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Small business helpline: 1300 302 021 | |
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Report an impact of the carbon price that has been misrepresented or overstated |
Carbon price claims hotline: 1300 303 609 |
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Make a product safety enquiry or report an unsafe product |
Product safety enquiry See also: Mandatory product safety reports |
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Report a scam |
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Seek help as an Indigenous consumer |
Indigenous infoline: 1300 303 143 |
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Contact the Media team |
Telephone: 02 6243 1108 or 6243 1317 |
| Make an FOI request | FOI team: 02 6243 1244 Email: foi@accc.gov.au |
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Contact the Airport group |
Email: airport.group@accc.gov.au See also: Aviation & airports |
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Contact the Australian Energy Regulator |
Email: AERInquiry@aer.gov.au See also: Energy |
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Apply for an authorisation |
Email: adjudication@accc.gov.au See also: Authorisations |
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Lodge a notification |
Email: adjudication@accc.gov.au See also: Notifications |
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Seek information about unit pricing |
Unit pricing hotline: 1300 746 245 |
| Get help using this website | Website feedback form |
13 and 1300 number costs
Calls from a landline to 13 or 1300 numbers will cost no more than a local call. Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.
National relay service
If you have hearing or speech difficulties, contact the national Relay Services by calling:
- 133 677 for TTY users, or
- 1300 555 727 for Speak and Listen and state that you want to contact the ACCC on 1300 302 502.
Translating and interpreting service
If you speak a language other than English, call 131 450 and ask for 1300 555 727.
ACCC directory
You can find the contact details for ACCC divisions and branches on the ACCC pages of the Australian Government Directory.
ACCC office locations
Adelaide office
Level 2
19 Grenfell Street
Adelaide SA 5000
GPO Box 922
Adelaide SA 5001
Ph:(08) 8213 3444
Fax: (08) 8410 4155
Brisbane office
Level 24
400 George Street
Brisbane Qld 4000
PO Box 12241
George Street Post Shop
Brisbane Qld 4003
Ph: (07) 3835 4666
Fax: (07) 3835 4653
Canberra office
23 Marcus Clarke Street
Canberra ACT 2601
GPO Box 3131
Canberra ACT 2601
Ph- general: (02) 6243 1111
Fax: (02) 6243 1199
Darwin office
Level 8 National Mutual Centre
9-11 Cavenagh St
DARWIN NT 0800
GPO Box 3056
DARWIN NT 0801
Ph - general: (08) 8946 9666
Fax: (08) 8946 9600
Hobart office
Level 2
70 Collins Street
(Cnr Collins & Argyle Streets)
Hobart Tas 7000
GPO Box 1210
Hobart Tas 7001
Ph: (03) 6215 9333
Fax: (03) 6234 7796
Melbourne office
Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000
GPO Box 520
Melbourne Vic 3001
Ph: (03) 9290 1800
Fax: (03) 9663 3699
Melbourne office of the Australian Energy Regulator
Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000
GPO Box 520
Melbourne Vic 3001
Ph: (03) 9290 1444
Fax: (03) 9290 1457
Perth office
3rd floor, East Point Plaza
233 Adelaide Terrace
Perth WA 6000
PO Box 6381
East Perth WA 6892
Ph: (08) 9325 0600
Fax: (08) 9325 5976
Sydney office
Level 20
175 Pitt Street
Sydney NSW 2000
GPO Box 3648
Sydney NSW 2001
Ph: (02) 9230 9133
Fax: (02) 9223 1092
Townsville office
Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810
PO Box 2016
Townsville Qld 4810
Ph: (07) 4729 2666
Fax: (07) 4721 1538
