Contact the ACCC

Our Infocentre provides both telephone and online guidance for consumers and small businesses. In addition, we have a number of other contact points listed below.

For consumers

Not sure about your consumer rights? Try checking our Consumers section.

If you have a question or concern you can:

For small business

Find information on how the ACCC supports small businesses.

If you have a question or problem you can:

Other contacts

If your query relates to a specific area:

13 and 1300 number costs

The cost of a 13 or 1300 call from a fixed telephone service is determined by your telephone company and may cost more than a local call.

Before calling from a mobile phone, check with your provider to find out the price under your plan as you may have to pay more than the cost of a local call.

Overseas callers

If you are calling from overseas, please use: +61 2 6243 1305.

National relay service

If you are deaf or have a hearing or speech impairment:

  1. Contact the National Relay Service
  2. Give them the ACCC's number: 1300 302 502.

Translating and interpreting service

If you speak a language other than English, call 131 450 and ask for 1300 302 502.

ACCC directory

You can find the contact details for ACCC divisions and branches on the ACCC pages of the Australian Government Directory.

ACCC office locations

Adelaide office

Level 2
19 Grenfell Street
Adelaide SA 5000

GPO Box 922
Adelaide SA 5001

Ph:(08) 8213 3444

Brisbane office

Level 24
400 George Street
Brisbane Qld 4000

PO Box 12241
George Street Post Shop
Brisbane Qld 4003

Ph: (07) 3835 4666
Fax: (07) 3835 4653

Canberra office

23 Marcus Clarke Street
Canberra ACT 2601

GPO Box 3131
Canberra ACT 2601

Ph- general: (02) 6243 1111
Fax: (02) 6243 1199

Darwin office

Level 8 National Mutual Centre
9-11 Cavenagh St
DARWIN NT 0800

GPO Box 3056
DARWIN NT 0801

Ph - general: (08) 8946 9666
Fax: (08) 8946 9600

Hobart office

Level 2
70 Collins Street
(Cnr Collins & Argyle Streets)
Hobart Tas 7000

GPO Box 1210
Hobart Tas 7001

Ph: (03) 6215 9333
Fax: (03) 6234 7796

Melbourne office

Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000

GPO Box 520
Melbourne Vic 3001

Ph: (03) 9290 1800
Fax: (03) 9663 3699

Melbourne office of the Australian Energy Regulator

Level 35, The Tower
360 Elizabeth Street
Melbourne Central
Melbourne Vic 3000

GPO Box 520
Melbourne Vic 3001

Ph: (03) 9290 1444
Fax: (03) 9290 1457

Perth office

3rd floor, East Point Plaza
233 Adelaide Terrace
Perth WA 6000

PO Box 6381
East Perth WA 6892

Ph: (08) 9325 0600
Fax: (08) 9325 5976

Sydney office

Level 20
175 Pitt Street
Sydney NSW 2000

GPO Box 3648
Sydney NSW 2001

Ph: (02) 9230 9133
Fax: (02) 9223 1092

Townsville office

Suncorp Plaza Suite 2 Level 9
61-73 Sturt Street
Townsville QLD 4810

PO Box 2016
Townsville Qld 4810

Ph: (07) 4729 2666
Fax: (07) 4721 1538