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Home › Consumers › Consumer rights & guarantees
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Consumer rights & guarantees

The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.  

  • Consumer guarantees
  • Repair, replace, refund
  • Cancelling a service
  • Compensation for damages & loss
  • Warranties
  • Products & services bought before 2011

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Consumers

  • Complaints & problems
  • Consumer protection
  • Consumer rights & guarantees
    • Consumer guarantees
    • Repair, replace, refund
    • Cancelling a service
    • Compensation for damages & loss
    • Warranties
    • Products & services bought before 2011
  • Contracts & agreements
  • Debt & debt collection
  • Misleading claims & advertising
  • Online shopping
  • Petrol, diesel and LPG
  • Prices & receipts
  • Sales methods
  • Shopping for groceries
  • Specific products & services

Consumers

  • Complaints & problems
  • Consumer protection
  • Consumer rights & guarantees
  • Contracts & agreements
  • Debt & debt collection
  • Misleading claims & advertising
  • Online shopping
  • Petrol, diesel and LPG
  • Prices & receipts
  • Sales methods
  • Shopping for groceries
  • Specific products & services

Business

  • Advertising & promoting your business
  • Anti-competitive behaviour
  • Applying for exemptions
  • Business rights & protections
  • Franchising
  • Industry codes
  • Mergers
  • Pricing
  • Professional services
  • Treating customers fairly

Regulated infrastructure

  • ACCC's role in regulated infrastructure
  • Aviation & airports
  • Communications
  • Energy
  • Fuel
  • Postal services
  • Rail
  • Water
  • Waterfront & shipping
  • Wheat export

Public registers

 

Publications

Using our website

  • Accessibility
  • Disclaimer & copyright
  • Our new website
  • Privacy

About us

  • Australian Competition & Consumer Commission
  • Conferences & events
  • Consultative committees
  • Careers
  • Information for...
  • International relations
  • Tools & resources
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  • Using our website

Contact us

  • Contact the ACCC
  • Other helpful agencies

Media

  • Media releases
  • Speeches
  • Speaking invitations
  • Subscriptions
  • Video & audio
  • Image library

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