Buying safe products

The Australian Consumer Law contains a range of protections to help ensure that the products you buy are safe.

Mandatory standards

Certain products sold in Australia are subject to mandatory standards.These are introduced when considered reasonably necessary to prevent or reduce the risk of injury to a person.

If a product is subject to a mandatory standard, it must meet particular safety criteria before it can be sold in Australia.

Bans

Products can be temporarily or permanently banned from sale in Australia when considered reasonably necessary to prevent or reduce the risk of injury to a person.

It is against the law for businesses to sell products when they are subject to an interim or permanent ban.

Recalls

If a product or service presents a safety risk or is non-compliant with a mandatory standard or ban, it may need to be taken off the market or ‘recalled’.

Recalls can be initiated by a supplier or in response to an order by the Commonwealth or a state and territory minister responsible for competition and consumer policy. All safety recalls are listed on the Recalls Australia website.

In the news

Textiles recalled after tests for azo dyes

Consumer guarantees

As a consumer, you may have the right to a refund if a product is unsafe. See consumer rights & guarantees for more information.

Product safety information

We provide detailed information about mandatory safety standards, bans, safety warning notices, recalls, and mandatory reporting at the Product Safety Australia website. The site also contains information about safe practices you can follow to minimise the risk of injuries occurring.

Safety warning notices

A safety warning notice can be issued to warn the public that a good or service is under investigation or poses a safety risk. The safety warning notice will:

  • state certain goods or product-related services are under investigation to determine whether they may injure someone, and/or
  • warn of possible risks in using the goods or product-related services.

Safety warning notices are posted on the News section of the Product Safety Australia website.

Mandatory reporting

If a supplier becomes aware of a serious injury, illness or death associated with a consumer good or product-related service it supplies, the business must report this information within two days of becoming aware of it.

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More information

Product safety requirements for business
Repair, replace, refund