Franchising code of conduct

The ACCC regulates the Franchising Code of Conduct, which is a mandatory industry code that applies to the parties to a franchise agreement.

Franchising code of conduct

The Franchising code of conduct is available from the ComLaw website.

Prospective franchisees

The Franchising Code requires franchisors to provide prospective franchisees with the following documents at least 14 days before they sign an agreement or hand over non-refundable money:

  • a disclosure document (sets out key information about the franchise that the prospective franchisee may not otherwise be able to obtain)
  • a copy of the franchise agreement in its final form
  • a copy of the Franchising Code.

Review of the Franchising Code

On 24 July 2013, the Government announced its response to the review of the Franchising Code conducted by Mr Alan Wein. Details of the 2013 review and the ACCC's submission are available on the Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education website.

Franchising investigations

The ACCC investigates alleged breaches of the Franchising Code or the Competition and Consumer Act 2010 and can take enforcement action where appropriate. This role does not extend to the investigation of disputes where there is only a contractual issue involved. See franchising investigations for information on the remedies, investigation process and actions taken by the ACCC.

Subscribe to the Franchising Information Network

The ACCC offers a free subscription service for those people who wish to be kept up-to-date with developments on the Franchising Code from the ACCC.

Franchising code information network subscription form [ pdf (27.15 KB) | doc (62.5 KB) ]


Related publications

Franchising Code of Conduct compliance manual for franchisors and master franchisees
The franchisee manual
Find more in our publications section

More information

Franchising investigations
ACCC industry code audits