Repair, replace, refund problem solver

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem, and provides key information about when you can use your rights.

You have the right to a repair, replacement or refund if your goods are faulty, unsafe, do not work or appear as they should. You have the right to a repair, compensation or refund, if the services you received are not right. Which remedy, and who gets to pick, depends on the problem.

You still have these rights, even if the goods or services come with a warranty against defects.

Use the problem solver

On a computer

On a mobile device