The ACCC exercises its powers as a competition, consumer and regulatory agency in a transparent and accountable manner. Our approach to accountability spans the establishment of the ACCC, the appointment of Commissioners and staff, corporate planning, proper standards for investigative procedures, and public reporting of decisions and outcomes. Our commitment to accountability is supported by governance and management structures and both internal and government wide systems and processes.

Organisational priorities

Corporate Plan

The ACCC and AER corporate plan sets out the agency's key strategies, performance measures and capabilities to support our core purposes for the next four years.

Compliance and Enforcement Policy

The Compliance and Enforcement Policy sets out the principles adopted by the ACCC to achieve compliance with the law, and outlines our enforcement powers, functions, priorities, strategies and regime.

Regulatory Plan

The Regulatory Plan for the ACCC and the AER includes:

  • information about changes to business regulation which occurred in the last financial year
  • information about activities planned for the forthcoming financial year which could lead to changes in business regulation.

ACCC AER Annual Regulatory Plan 2012-13 [ pdf (106.11 KB) | doc (228 KB) ]

Regulator Performance Framework

The Australian Government’s Regulator Performance Framework has established a common set of six outcomes-based key performance indicators that will allow for the comprehensive assessment of Commonwealth regulators’ performance and engagement with stakeholders.

This document explains the self-assessment methodology, measures and output/activity-based evidence that the ACCC will use to assess its performance annually. The ACCC will conduct its first self-assessment at the conclusion of 2015-16.

Multicultural Plan

The ACCC provides services to the whole of the Australian population and has a commitment to engage with diverse communities. The ACCC and AER Agency Multicultural Plan 2013-2015 will enhance this commitment and provide strategies to improve access and equity in the provision of its information and services to culturally and linguistically diverse communities.

Disability Action Plan

The ACCC/AER supports staff with both mental and physical disabilities to develop and contribute to their full potential in an environment of inclusion and respect.

Budget statements

ACCC budget statements are held on the Treasury and Commonwealth Budget websites.

Commitment to service

Service Charter

The Service Charter sets out the standards of service the public may expect from the ACCC and the steps they may take if these standards are not met.

Dispute management policy

The dispute management plan and the dispute management policy are relevant to disputes arising for the ACCC and AER.

Government expectations

This statement outlines the Government’s expectations about the role and responsibilities of the ACCC, its relationship with the Government, issues of transparency and accountability and operational matters.

ACCC - Statement of expectations [ pdf (94.88 KB) | docx (24.01 KB) ]

This Statement of Intent responds to the Government’s Statement of Expectations for the ACCC.

ACCC - Statement of intent [ pdf (97.62 KB) | docx (45.74 KB) ]

An independent ACCC

Code of conduct for Commission members and associate members

There are conduct guidelines for Commission members and associate members.

Code of Conduct for Commission Members and Associate Members 2014 [ pdf (395.08 KB) | docx (126.03 KB) ]

In accordance with the Code of Conduct, Chairman Rod Sims released the following statement on 1 August 2013:

ACCC Chairman gives control of RM Williams Agricultural Holdings shares to attorney [ pdf (5.09 KB) ]

Staff of the ACCC

Staff of the ACCC are members of the Australian Public Service and employed under the Public Service Act 1999. As public servants engaged under this Act, ACCC staff must adhere to the Australian Public Service Code of Conduct and Values (the Code). There are procedures to apply in determining whether an ACCC employee has breached the Code and, if so, in determining any sanction to be imposed on the employee.

Procedures for determining breaches of the code of conduct and for determining sanctions [ pdf (145.18 KB) | DOCX (40.48 KB) ]

ACCC staff must also follow and abide by Australian Government legislation which ensures Australian Government employees act in an accountable and transparent manner and in the public interest. The Public Governance, Performance and Accountability Act 2013, for example, sets out the financial management, accountability and audit obligations of agencies that are financially part of the Commonwealth.

In addition, the ACCC’s enterprise agreement, which is negotiated between ACCC staff and management, outlines the terms and conditions of employment at the ACCC and is available from Working with us.

Accountability framework for investigations

The ACCC has a number of systems, processes and governance and management structures in place which enable it to exercise its powers as a competition and consumer agency in an accountable and transparent manner.

Public reporting

Annual reports

The ACCC and AER annual reports provide a summary of our achievements and activities.


A quarterly report of the ACCC's activities.

Legal expenditure

A statement of external legal services expenditure by the ACCC for the financial year ended 30th June 2015, published in compliance with paragraph 11.1 (ba) of the Legal Services Directions 2005.

Tenders and contracts

The ACCC manages and reports its tenders and procurements in accordance with the Public Governance, Performance and Accountability Act 2013.

Public interest disclosure

Legislation for a public interest disclosure scheme commenced on 15 January 2014. The ACCC has established agency procedures for dealing with public interest disclosures.

Information handling

Freedom of information (FOI)

The ACCC's Freedom of Information website contains required information under the Freedom of Information Act 1982 including the Information Publication Scheme (IPS), Disclosure Log, and information on FOI access requests.

Privacy statement

The ACCC has a Privacy statement in line with the Privacy Act 1988 and the Information Privacy Principles contained in that Act.

Indexed file lists

Indexed file lists created in accordance with Senate Continuing Order No 10. The lists are tabled twice a year and are in file number order.

Fraud prevention

The ACCC is committed to promoting and maintaining an organisation free from fraud.